Essays about: "Linn Lilliesköld"

Found 1 essay containing the words Linn Lilliesköld.

  1. 1. The Significance of Relevant Utterances in Call Centre Dialogues : A Psycholinguistic Study of Merging of Mental Spaces

    University essay from Engelska institutionen

    Author : Linn Lilliesköld; [2013]
    Keywords : ;

    Abstract : The present psycholinguistic study explores the phenomenon of mental spaces and the processes which contribute to a mental space blend in the call centre communicative context between the call centre operator and the customer. Mental space blends are measured quantitatively by means of Correct Information Unit (CIU) and Mean Length of Utterance (MLU). READ MORE