Essays about: "Malin Torstensson"

Found 1 essay containing the words Malin Torstensson.

  1. 1. Customer Support Chat : A strategic tool for a company

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Malin Torstensson; Emmy Dannehall; [2017]
    Keywords : ;

    Abstract : The purpose of this dissertation is to investigate if a customer support live chat can be used as a strategic tool to increase customer satisfaction and build a stronger relationship. To gather our data, we have chosen to do qualitative interviews with Customer Support Managers at eight different e-commerce companies. READ MORE