Essays about: "SERVQUAL customer satisfaction thesis"
Showing result 1 - 5 of 12 essays containing the words SERVQUAL customer satisfaction thesis.
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1. Service Quality effect on Customer Satisfaction and Word of Mouth
University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälleAbstract : This study has investigated the effect of service quality on customer satisfaction and Word of Mouth in the grocery retail industry. The purpose of the study was to measure the dimensions of service quality and see its effect on customer satisfaction and Word of Mouth. READ MORE
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2. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction
University essay from Högskolan Kristianstad/Fakulteten för ekonomiAbstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE
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3. Impact of service quality on customer satisfaction
University essay from Högskolan i Gävle/Avdelningen för ekonomiAbstract : Title: Impact of service quality on customer satisfaction. Case study: Liberia Revenue Authority Level: Master Thesis in Business Administration Author: Ehigie Clifford Johnson, Jesse S. READ MORE
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4. Service Quality Perspective and Customer Satisfaction: : Xingya Technical Communication Company
University essay from Högskolan i Gävle/FöretagsekonomiAbstract : Aim: The purpose of this study is to investigate the evaluation and conceptualization of service quality and its interactive impacts for customer satisfaction. This study provides some positive and constructive proposal to make up the service gap ,and provides preliminary results supported by SERVQUAL model to measure the mutual interactions between service quality and customer satisfaction. READ MORE
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5. The intergration of RFID technology in connection with after-sales service strategies in a rapidly emerging vehicle market
University essay from Göteborgs universitet/Företagsekonomiska institutionenAbstract : The automotive industry's core business today is not just about producing and selling vehicles, since a large source of revenue in the vehicle market is based on the after-sales services that customer’s need. The overall trend in the vehicle market is that customer services and customer focus have become increasingly more central to the automotive industry and its customers in recent years. READ MORE