Essays about: "Service Quality"

Showing result 1 - 5 of 1282 essays containing the words Service Quality.

  1. 1. Building Brand Trust in E-Government among Socially Vulnerable Groups: A CaseStudy on The Swedish Tax Agency

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Nejla Salkovic; Ebba Freidenvall; [2022]
    Keywords : Brand Trust; Affective Trust; Cognitive Trust; E-Government; E-services; Information Quality; System Quality; Service Quality; Digitalization;

    Abstract :  The purpose of this thesis is to gain an understanding of how public agencies can increase theirbrand trust by adapting technologies and digital strategies which target inclusiveness forsocially vulnerable groups. To obtain the research purpose, the study explores how the SwedishTax Agency work to adapt its digital tools and the ways in which these digital tools contributeto gaining brand trust. READ MORE

  2. 2. Drivers of Negative Customer Engagement : A quantitative study testing a model of negative customer engagement and its proposed antecedents

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Månsson Ludwig; Hempel Ossian; [2022]
    Keywords : Perceived justice; Customer engagement; Negative customer engagement; Negative disconfirmation; Cognitive appraisal theory;

    Abstract : Abstract Purpose - The purpose of this study is to extend the current understanding of NCE and its antecedents. Design/methodology/approach - A deductive approach was used to confirm the proposed model of NCE using structural equation modeling. READ MORE

  3. 3. Supply chain effects of utilizing non destructive quality inspection in food production

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Fredrik Klein; [2022]
    Keywords : waste; inventory; production; food; quality;

    Abstract : Reducing waste and increasing efficiency in food supply chains is important for a sustainable food production. Modified Atmosphered Packaging (MAP) is a method of increasing food durability that requires gas quality and potential gas leakage inspection. READ MORE

  4. 4. Building Information Modelling for Energy Analysis and Environmental Assessment : The comparison of LEED and Miljöbyggnad for two school buildings in Gävle, Sweden

    University essay from Högskolan i Gävle/Energisystem och byggnadsteknik

    Author : Sabir Ali; [2022]
    Keywords : Building Information Modelling BIM ; Building Environmental Assessment Tools BEATs ; Leadership in Energy and Environmental Design LEED ; Miljöbyggnad;

    Abstract : The building sector is one of the largest energy consumers and there are global efforts toward sustainable and energy-efficient new buildings and existing buildings retrofit. The application of Building Information Modelling (BIM) in environmental assessment was practiced and studied following the increasing number of projects adopting the BIM workflows and pursuing green building certifications. READ MORE

  5. 5. Rethinking social care services for elderly persons in Zambia

    University essay from Lunds universitet/Socialhögskolan; Lunds universitet/Sociologiska institutionen; Lunds universitet/Sociologi

    Author : Annette Hatembo; [2022]
    Keywords : Ageing; elderly people; family; community; caregiving; old people’s home; social care.; Social Sciences;

    Abstract : The Elderly people in Zambia face numerous challenges resulting from high poverty levels, stigma, and social exclusion, poor service provision in old people's homes, and lack of proper care and support from family and the public. In addition, changes in population ageing have also resulted in increased longevity affecting the obligatory responsibilities of the state and the family to meet individual needs in caregiving adequately. READ MORE