Essays about: "The Service Profit chain"

Showing result 16 - 18 of 18 essays containing the words The Service Profit chain.

  1. 16. An Empirical Model of Customer Relationships and Value Creation In a Service Industry

    University essay from Handelshögskolan i Stockholm/Institutionen för redovisning och finansiering

    Author : Markus Andersson; Niclas Dellham; [2006]
    Keywords : Value Creation; Service Profit Chain; Customer Satisfaction;

    Abstract : This paper presents a model in which measures of customer and employee satisfaction, as well as other measures, are inserted into a model of the value creation process of a service company in order to better understand their relevance in business. The model is supported using theory, starting in the Service Profit Chain theory from Heskett et al. READ MORE

  3. 17. How can CSR affect company performance? : A qualitative study of CSR and its effects

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Johan Classon; Johan Dahlström; [2006]
    Keywords : CSR; Corporate Social Responsibility; Profit; Quality; Offer; The Service Profit chain; The CSR Performance Chain; Value; Sustainability; Performance; Hållbar utveckling; Kvalite; Ansvar; Värde; Varumärke;

    Abstract : In today’s society, there is a growing interest in, and demand for Corporate Social Responsibility (CSR). Reasons for this can be multinational corporations’ increasing influence on world economy as well as scandals revealing horrible working conditions in different industries. READ MORE

  4. 18. A Context Analysis of Customer satisfaction in Services

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Mohammad Rafiqul Islam; [2005]
    Keywords : Service Value Chain SVC ; Service profit chain SPC Service-goods continuum SGC ; Service Quality Model SQM ; Conceptual Model of service quality CMOSQ ;

    Abstract : The purpose of this thesis is to examine selected elements, which have influence on customer satisfaction in services. The investigation is conducted bot from a theoretical and empirical point of view. The theoretical analysis considers four dimensions. READ MORE