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Showing result 1 - 5 of 18 essays matching the above criteria.

  1. 1. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

    University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Author : Stina Enblom; Silvia Padovan; [2023]
    Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

    Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

  3. 2. API Latency and User Experience: What Aspects Impact Latency and What are the Implications for Company Performance?

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Oscar Nilsson; Noel Yngwe; [2022]
    Keywords : ;

    Abstract : Cloud computing has grown during recent years because of the ability for enterprises to scale without having to consider underlying infrastructure. As the complexity of the service increases, there is a significant risk of increasing latency between microservices and application programming interfaces (APIs). READ MORE

  4. 3. Optimization of aftermarket logistics with dual supply chains for Sandvik AB

    University essay from Lunds universitet/Institutionen för teknisk ekonomi och logistik; Lunds universitet/Teknisk logistik

    Author : Gopalakrishnan Srinivasan; Akshay Hingmire; [2020]
    Keywords : Technology and Engineering;

    Abstract : Background: Aftermarket logistics is important for a manufacturing company to maintain customer satisfaction in the long run. However, the supply chain set for aftermarket parts is equally crucial as the original equipment. Modification or optimization of the logistics systems for slow-moving aftermarket items is inevitable. READ MORE

  5. 4. Multinational Corporation and Its Sustainable Engagement with Local Small Businesses : A Case Study of Unilever Thailand

    University essay from

    Author : Roméo Gaiga; Siriwimon Thorngmun; [2017]
    Keywords : Sustainable Development; Corporate Social Responsibility; Base of the Pyramid; Sufficiency Economy; Mom Pop Stores; Multinational Corporations;

    Abstract : Once the boundary in global investment does no longer exist, a substantial number of multinational corporations (MNCs) seek for the lower-cost countries such as developing countries or emerging countries to be their production bases. It is undeniable to say that these recipient countries will benefit abundantly in several aspects namely: capital and technical knowledge, employment boost and economic development stimulation. READ MORE

  6. 5. Gårdshubben

    University essay from Lunds universitet/Industridesign

    Author : Linus Hagberg; [2016]
    Keywords : Technology and Engineering; Arts and Architecture;

    Abstract : My master’s thesis project is an exploration of how a new distributon model could be implemented in a swedish local food chain in order to make local food accessible and attractive to a larger group of people. The interest in local food is increasing rapidly in Sweden. READ MORE