Essays about: "advantage of technology in customer service"

Showing result 1 - 5 of 59 essays containing the words advantage of technology in customer service.

  1. 1. Low-No code Platforms for Predictive Analytics

    University essay from Luleå tekniska universitet/Institutionen för system- och rymdteknik

    Author : Soma Karmakar; [2023]
    Keywords : Low code; no code; Predictive analytics; databricks; azure; AWS; Google cloud;

    Abstract : In the data-driven landscape of modern business, predictive analytics plays a pivotal role inanticipating and mitigating customer churn—a critical challenge for organizations. However, thetraditional complexities of machine learning hinder accessibility for decision-makers. READ MORE

  3. 2. Value Proposition of Autonomous Electric Trucks in the Freight Industry : A Qualitative Study of Transport Buyers

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Emilia Nordström; Edvin Ramberg; [2023]
    Keywords : Autonomous Electric Truck logistics; Customer-centric Value Proposition; Digitisation; Transport buyers’ needs and pain points; Autonom elektrisk lastbilslogistik; kundcentrerat värdeerbjudande; digitalisering; transportköpares behov och utmaningar;

    Abstract : This study explores the value proposition of Autonomous Battery Electric Trucks (ABETs) in the transportation industry, and offers insights into customer perceptions and potential challenges regarding this emergent technology. The aim of the study is to understand customer needs, address implementation issues, and evaluate opportunities for Logistics Service Providers (LSP) to adopt ABETs. READ MORE

  4. 3. IS THERE ROOM FOR HIGH TECH IN A HIGH TOUCH INDUSTRY? AN EXPLORATORY STUDY ON ADOPTION OF SOCIAL ROBOTS IN THE HOTEL INDUSTRY

    University essay from Lunds universitet/Produktionsekonomi

    Author : Emelie Dellby Svensk; Kajsa Jernetz; [2023]
    Keywords : Social robots; Barriers to adoption; Hotel industry; Digitalization of the hotel industry; Behavioral Reasoning Theory; B2B and B2C commercialization; Technology and Engineering;

    Abstract : This master thesis explores the possibilities of social robot adoption in the hotel industry. Social robots represent a new product group, a radical innovation, that has yet not seen commercialization in the hotel industry in Sweden. READ MORE

  5. 4. Logistics Structures for Global Retail Expansion : A case study of a fast-growing Swedish Fashion Company with International Presence

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Alex Kaspo; [2023]
    Keywords : Master Thesis; Supply Chain; Strategy; Supplier; Logistics; Retail; Growth; International; Consolidation Hubs; Warehouse;

    Abstract : This qualitative research explores what logistics structures a growing retail company can employ to support its international expansion with a focus on high customer satisfaction levels. It delves into the logistics configurations for reaching efficiency in inbound logistics, especially meeting the complexities of growing volumes and extensive supplier networks. READ MORE

  6. 5. Streamline the ski rental process using RFID technology : Develop a solution that optimizes the ski rental process and is designed after the customer´s and staff´s needs.

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Hanna Lundgren; [2022]
    Keywords : Ski rental; Streamline; RFID technology; Human-centred design; Service design; Industrial design engineering; Skiduthyrning; Effektivisering; RFID; Användarcentrerad design; Service design; Teknisk design;

    Abstract : Imagine you have booked a trip to the mountains and want to experience nature and the slopes. But unfortunately, you do not own your equipment and need to rent from a ski rental. As a customer, you then hope the rental process goes quickly, smoothly, and efficiently to avoid standing in long queues. READ MORE