Essays about: "and After-sales service"

Showing result 11 - 15 of 26 essays containing the words and After-sales service.

  1. 11. Design of information tree for support related queries: Axis Communications AB : An exploratory research study in debug suggestions with machine learning at Axis Communications, Lund

    University essay from Blekinge Tekniska Högskola/Institutionen för datalogi och datorsystemteknik

    Author : Santosh Bharadwaj Rangavajjula; [2017]
    Keywords : Predictive analytics; machine learning; issue tracking systems; Jira; bugzilla; testing; automation; quality assurance; customer support; after sales;

    Abstract : Context: In today's world, we have access to so much data than at any time in the past with more and more data coming from smartphones, sensors networks, and business processes. But, most of this data is meaningless, if it's not properly formatted and utilized. READ MORE

  3. 12. The Adoption and Long-Term Usage of an IT System in the Automotive Industry. An international case study of Volkswagen’s package price system

    University essay from Göteborgs universitet/Graduate School

    Author : Luca Valentin Brandes; Simon Johnsson-Werner; [2016-10-07]
    Keywords : automotive industry; after sales services; information technology; Volkswagen; transfer of practices; knowledge transfer; principal-agent relationship; best practices; KPIs;

    Abstract : The automotive industry is increasingly affected by digitalization and servitization. In the after sales service sector, original equipment manufacturers are developing information technology systems to be used in multiple international markets as a means for providing more efficient customer service. READ MORE

  4. 13. Complaint Handling : A multiple case study: key factors that influence the efficiency of complaint handling in manufacturing industry

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : BEIYAO YANG; XUE LI; [2016]
    Keywords : complaint handling; after sales service; manufacturing industry; B2B; customer relationship;

    Abstract : Manufacturers are transforming their business model from being a product dominant to a customer centric organization, in order to maintain competitive advantage, as well as deliver customer satisfaction thereby to build a long-term relationship with them. The management of complaint handling is regarded as a crucial contributor to its business performance. READ MORE

  5. 14. Social factors that influence consumers’ decisions when buying second-hand cars in China—Based on EKB model

    University essay from Högskolan i Borås/Akademin för textil, teknik och ekonomi

    Author : XIANGYU WU; YI ZHENG; [2016]
    Keywords : Second-hand cars; social factors; EKB model; rank;

    Abstract : Today more and more people buy second-hand products on internet. As the typical durable goods, second-hand cars are very popular among consumers. In recent years, the sale of second-hand cars increases quickly in China. In addition, there is still potential in the second-hand market. READ MORE

  6. 15. Inventory Control in the Military Aviation Industry : A logistic study of repairable spare parts at Saab Support and Services in Linköping

    University essay from Linköpings universitet/Institutionen för ekonomisk och industriell utveckling; Linköpings universitet/Tekniska fakulteten

    Author : Victor Lindgren; Maria Jansson; [2015]
    Keywords : ;

    Abstract : Service and spare part logistics has experienced an increased interest throughout the last decade, as it comprises a large share of companies’ turnover and companies have realized the strategic value of having effective after-sales. Saab AB provides the Swedish Armed Forces with service and maintenance of twenty helicopters mainly based at Malmen air base, Linköping. READ MORE