Essays about: "and After-sales service"

Showing result 21 - 25 of 26 essays containing the words and After-sales service.

1. 21. The intergration of RFID technology in connection with after-sales service strategies in a rapidly emerging vehicle market

   University essay from Göteborgs universitet/Företagsekonomiska institutionen

   Author : Tintin Nilsson; Daniel Segerlund; [2012-10-03]
   Keywords : ;

   Abstract : The automotive industry's core business today is not just about producing and selling vehicles, since a large source of revenue in the vehicle market is based on the after-sales services that customer’s need. The overall trend in the vehicle market is that customer services and customer focus have become increasingly more central to the automotive industry and its customers in recent years. READ MORE

3. 22. After Sales service : Complaint to Service Recovery Improvement

   University essay from Ekonomihögskolan, ELNU

   Author : Alain Patrick Ngae A Njama; [2012]
   Keywords : Service Recovery; Complaint handling; service failure; service process; Svetruck AB;

   Abstract : Abstract Author : Alain Patrick Ngae a Njama Tutor : Peter Caesar Examiner : Pejvak Oghazi Title : After sales service: Complaint to Service Recovery Improvement Keywords : Service Recovery, Complaint handling, service failure, service process, Svetruck AB Background : It is real that everyday people purchase goods for their daily needs and satisfaction, but unfortunately it happen that some of those goods do not live up to the customer expectations. The reality when a failure occurred is something else because is the second chance giving to the service provider to show concern. READ MORE

4. 23. Transitioning from a Goods-dominant to a Service-dominant logic : Visualizing the role of Remote Monitoring Systems

   University essay from Institutionen för informatik

   Author : Elin Wennerholm; [2012]
   Keywords : ;

   Abstract : The manufacturing industry is turning their attention from a solely product orientation view, to the creation of new value-adding services in order to increase their after-sales business. In this thesis, a case study was conducted in order to examine a manufacturing industry in their process of developing value-adding services. READ MORE

5. 24. Important attributes influencing B2B customer value in the EMS market

   University essay from Karlstads universitet; Fakulteten för ekonomi, kommunikation och IT

   Author : Alexandra Lutz; Van Nguyen; [2011]
   Keywords : customer value; B2B customers; electrronic manufacturing services market;

   Abstract : The thesis presents a study on important attributes which should be considered by the supplier in buying situations in the electronic manufacturing services (EMS) market. Hence, the importance level of attributes is investigated to see which attributes are more or less important when business-to-business (B2B) customers place an order. READ MORE

6. 25. Customer Value Over price in the Battle for More Market share -a case study of Alfa Laval India Limited

   University essay from Göteborgs universitet/Graduate School

   Author : Vinita Batra; Jessica Lister; [2010-06-16]
   Keywords : Value creation; Value communication; Price; Price wars; Factors of value; Leveraging values; Market share; Emerging market;

   Abstract : To optimize performance and create competitive advantage, which ultimately leads to greater market share, firm knowledge and understanding of where customer value resides is of upmost importance. Theory indicates that price is a significant factor affecting purchasing decisions but is considered to be of lesser importance for long-term commitments between firms where other factors of customer value play a greater role. READ MORE