Essays about: "complains"

Showing result 6 - 8 of 8 essays containing the word complains.

1. 6. Contractual Governance of Indonesia Railway System - Case Study:Customer Satisfaction in Jabodetabek Area Vs Värmlandstrafik AB

   University essay from Karlstads universitet; Fakulteten för ekonomi, kommunikation och IT; Centrum för tjänsteforskning

   Author : Retno Sari Sunarto; [2009]
   Keywords : Contractual governance; Customer satisfaction index; railways operation; Jabodetabek commuter railway; service quality;

   Abstract : The growth of private motor vehicle grows rapidly each year have negative impact not only forthe extra contribution of air pollution but also to time wasting. That impact can lead todecreasing of people quality life. Public transportation is one of the solutions for the problem. READ MORE

3. 7. Customer churn analysis : the tactics of handling customer complains

   University essay from Institutionen för ekonomi och it

   Author : Maneeka Oad; [2008]
   Keywords : Datalager; Datautvinning; Relationsmarknadsföring;

   Abstract : The Retention has been most important factors for the companies because the cost of looking for much higher than the cost of keeping relation with current customers. The customer retention is to understand your customers through the Customer Relationship management and the more you know about them the better: their expectations, satisfaction levels, demographic & geographic & psychographic tendencies If you understand more about your customers and know more about which customer groups are defecting to rival providers, more effective retention strategies can be developed. READ MORE

4. 8. A comparison of lifecycles : Agile software processes vs. projects in non-Agile software companies

   University essay from Blekinge Tekniska Högskola/Institutionen för programvaruteknik och datavetenskap

   Author : Stefan Saarnak; Björn Gustafsson; [2003]
   Keywords : Agile software development; Software process lifecycle; XP; DSDM;

   Abstract : In the software industry a number of different software processes has been used throughout the years to address known problems with software development, despite their intention complains has been raised that some of these are too bureaucratic. The Agile Alliance was formed in 2001 and aimed to solve this problem, they developed a manifesto and twelve principles which are supported by all Agile software processes. READ MORE