Essays about: "customer expectation of service quality"

Showing result 1 - 5 of 14 essays containing the words customer expectation of service quality.

  1. 1. ASSESSING SERVICE QUALITY AND CUSTOMER SATISFACTION USING SERVQUAL MODEL (A mixed-method study to assess service quality of ultrasound departments of private hospitals in Karachi city)

    University essay from Göteborgs universitet/Graduate School

    Author : Sakina Adnan; [2022-07-15]
    Keywords : Service quality; Service perception; Service expectation; Patient satisfaction; Ultrasonography; Sonographers;

    Abstract : Service quality and customer satisfaction are important concepts that companies need to understand to stay competitive in business and thus grow. Companies need to know how to measure these constructs from the consumer's perspective to understand their needs better and thus satisfy them. READ MORE

  3. 2. Towards increasing the quality of service at traditional restaurants : - by design of a digital artefact

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Emil Lendrén; [2021]
    Keywords : Digitalization; Digital transformation; Digital artefact; Information system; Traditional restaurant; Service quality; Design research; Allocation of time;

    Abstract : In this thesis, the reader will follow a design research project, which was initiated based on a situation of not getting the expected quality of service from the staff, when visiting a traditional restaurant. The aim of the study was to solve the experienced problematic situation by constructing an information system, but also to contribute to the greater body of knowledge regarding artefact design, service quality and customer experience. READ MORE

  4. 3. Assessing a restaurant service quality using the DINESERV model : A quantitative study on Pizza Hut

    University essay from Umeå universitet/Företagsekonomi

    Author : Habtamu Abezie; [2020]
    Keywords : DINESERV; Service quality; Customer satisfaction; Restaurant;

    Abstract : Abstract Customers are the main reason behind every companies’ survival in the market. And winning their interest has now become the concern for company owners and managers as well. However, many factors can affect the customer's satisfaction in the marketing environment. Among the determinants, service quality takes the most substantial part. READ MORE

  5. 4. The Assessment of the Customers’ Expectations and Perceptions Towards the Quality of Educational Services : the Case of Industrial Engineering and Management programme at KTH (Royal Institute of Technology)

    University essay from KTH/Industriell marknadsföring

    Author : Madeleine Kazemi; [2015]
    Keywords : Service quality; educational service; expecation; perception; gap analysis;

    Abstract : The services sector is the largest economic sector in the world. In addition, the services sector is growing relative to the rest of the economy even in the countries that are still industrialising. The services sector consists of many subsectors, e.g. READ MORE

  6. 5. On-line Shopping Usability and Customer Expectation : A Study on On-line Shopping Services in Bangladesh

    University essay from Högskolan i Borås/Institutionen Handels- och IT-högskolan

    Author : Mohammad Enamul Hoque; [2014]
    Keywords : E-commerce; Uniclast; multiclast; Online shopping; Customer satisfaction; Loyalty; Cellbazar; Instore shopping; Bangladesh;

    Abstract : E-commerce has made life simple and innovative of individuals and groups; customer expectationin online shopping is different from the physical market where he has access to see the product.The primary goal of this research is to analyze the customer expectation and usability of the onlineshopping in Bangladesh. READ MORE