Essays about: "Emil Lendrén"

Found 1 essay containing the words Emil Lendrén.

  1. 1. Towards increasing the quality of service at traditional restaurants : - by design of a digital artefact

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Emil Lendrén; [2021]
    Keywords : Digitalization; Digital transformation; Digital artefact; Information system; Traditional restaurant; Service quality; Design research; Allocation of time;

    Abstract : In this thesis, the reader will follow a design research project, which was initiated based on a situation of not getting the expected quality of service from the staff, when visiting a traditional restaurant. The aim of the study was to solve the experienced problematic situation by constructing an information system, but also to contribute to the greater body of knowledge regarding artefact design, service quality and customer experience. READ MORE