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Found 5 essays matching the above criteria.

  1. 1. Lean Management in the Swedish Public Sector: How is value and customer in a Public Service Organization with multiple stakeholders defined, and how does it affect improvement work?

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Author : Jacob Kihlbaum; Sandhra Johnsson; [2015]
    Keywords : Lean Management; Public Sector; Public Service Organizations; Multiple stakeholders; Value definition;

    Abstract : Background - Different scholars such as Radnor & Johnston (2013), explains that it is not until The Public Service Organizations are able to confidently define their customers and their customers' value, that they are able to link their internal efficiencies with their external effectiveness and thus create a sustainable and long-term success of their Lean initiative. Purpose - In order to close the found theoretical gap, the purpose of this paper is to answer our chosen research question; "How is value and customer in a Public Service Organization with multiple stakeholders defined, and how does it affect improvement work?" Methodology - This Master thesis is an exploratory investigation of the concept Lean Management within the Swedish Public Sector. READ MORE

  3. 2. How to enhance Shareholder Value through a Customer support in the Insurance industry : A business driven approach towards business intelligence

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT); KTH/Industriell ekonomi och organisation (Inst.)

    Author : Peter Smogner; Johnson Niklas; [2013]
    Keywords : ;

    Abstract : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. READ MORE

  4. 3. How to enhance Shareholder Value through a Customer support in the Insurance industry : A BUSINESS DRIVEN APPROACH TOWARDS MOBILE- AND SELF-SERVICE- BUSINESS INTELLIGENCE

    University essay from KTH/Industriell Management

    Author : Peter Smogner; Niklas Johnson; [2013]
    Keywords : Insurance industry; Customer Support; Call-Centre; Business Intelligence; Self-Service Business Intelligence; Mobile Business Intelligence; Shareholder Value; Value creation; Value drivers; Lean Service; Systems Thinking; Strategic Management; Operational Strategy; Outside-in thinking; Performance Management; Customer Retention; Customer Satisfaction; Service Quality.;

    Abstract : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. READ MORE

  5. 4. Implementing and handling the weakness of dog insurance in Thailand

    University essay from Akademin för hållbar samhälls- och teknikutveckling

    Author : NIPAPORN SOMBOONRUNGROT; SUPAPORN TECHAVICHIAN; [2011]
    Keywords : ;

    Abstract : Abstract   Title:                “Implementing and handling the weakness of dog insurance in Thailand” Course:            Master Thesis EFO 705, International Marketing, spring semester 2011 Mälardalen University, Sweden Authors:          Nipaporn Somboonrungrot                                                          SupapornTechavichian Supervisor:      Erik Bjurström                                    Examiner:        Ole Liljetors Problem:          Despite the high potential growth of insurance industry in Thailand, dog insurance business need to continue to develop the service quality. To win the customer satisfaction through the service, the insurance company has to focus on its customers. READ MORE

  6. 5. Managing Customer Loyalty through Direct Marketing : A Case Study of the Relationship between Länsförsäkringar Kalmar Län And Their Beneficiary Customers

    University essay from IHH, EMM (Entrepreneurskap, Marknadsföring, Management)

    Author : Angelica Andersson; Petter Cederbrink; Magnus Lövsund; [2009]
    Keywords : Customer Loyalty; Direct Marketing; Relationship Marketing; CRM; Kundlojalitet; Direkt marknadsföring; Relationsmarknadsföring; CRM;

    Abstract : Background: LF is active in three markets: Property & casualty insurance, pension and banking. The main objective for such a strategy is to differentiate by offering all the services to the customer who can enjoy the benefits of having their whole personal economy at one place. READ MORE