Essays about: "evaluation of banking service"
Found 5 essays containing the words evaluation of banking service.
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1. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection
University essay from KTH/Skolan för industriell teknik och management (ITM)Abstract : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. READ MORE
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2. The Expansion of Diversification activities: the Change of Cross-Selling Behavior after the Financial Crisis: A quantitative study of European commercial banks
University essay from Göteborgs universitet/Graduate SchoolAbstract : This study investigates the change in the application of cross-selling strategies within European commercial banks by analyzing the relationship between banks net interest margins and non-interest income. Cross-selling consists of promoting additional products and services to an already existing customer with the intention of increasing the volume of earnings. READ MORE
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3. Evaluation of Customers Adoption of Mobile Technologies For Shopping and Factors Motivating Consumers to Adopt Mobile Shopping.
University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)Abstract : Advancement in information technology has influenced various aspects of human lives. The penetration of information technology is likely to increase in future. Therefore, it is imperative that one should be aware of the factors, which encourage or discourage customers towards use of information technology and related products and services. READ MORE
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4. Mobile remittance market growth : Identifying and using key drivers for country evaluation
University essay from KTH/Hållbarhet och industriell dynamikAbstract : Migrants sending money to their countries of origin provide capital that has the potential to improve the long-run economic performance of many countries in the world. But the cost for sending remittances is unreasonably high, and there are a number of barriers hindering low- cost solutions, such as mobile money transfer services, to increase in scale. READ MORE
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5. Back-Office improvement : When outsourcing is not an option
University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)Abstract : Many organizations within service industries such as government agencies, banking, healthcare, and healthcare decide to structure their business with the back office – front office design; in this setting the back office handles tasks not involving the customer, while front office involves those activities that deal with the customer through some form of contact or receive input from them. When the time comes than an organization wishes to improve the back office area and achieve enhanced efficiency, and speed; it is commonly suggested that outsourcing will help introduce the intended gains. READ MORE
