Essays about: "kano theory"

Showing result 6 - 8 of 8 essays containing the words kano theory.

  1. 6. Customer Satisfaction Analysis

    University essay from Statistik

    Author : Laura Funa; [2011]
    Keywords : customer satisfaction analysis; game theory; Shapley value; kano modelling; hierarchical logistic regression; canonical correlation analysis;

    Abstract : The objective of this master thesis is to identify “key-drivers” embedded in customer satisfaction data. The data was collected by a large transportation sector corporation during five years and in four different countries. READ MORE

  3. 7. Building Attractive Quality of Career Service in Library & Learning Resources of University of Borås Based on Kano Theory

    University essay from Högskolan i Borås/Institutionen Ingenjörshögskolan

    Author : Shijie Hao; Mingzi Li; [2010]
    Keywords : attractive quality; kano theory; customer focus; kano questionnaire; PDSA;

    Abstract : The overall objective of this thesis work is to seek current and potential attractive quality of the career service of Library and Learning Resource in University college of Borås (HB), and try to make students know and experience the career service on their own initiative.First objective is the evaluation and assessment of the current quality work of career service. READ MORE

  4. 8. Reference tool for perceived quality - within the Sony Ericsson Product Business Unit Accessories Organization

    University essay from Lunds universitet/Förpackningslogistik

    Author : Jakob Frey-Skött; [2007]
    Keywords : Attractive quality; ; concept development; ; focus group; ; in-depth interview; ; Kano; ; open metric; ; perceived quality; ; product development; ; product quality; ; quality requirements; ; Sony Ericsson; ; user needs; ; Voice Of the Customer.; Technological sciences; Teknik; Technology and Engineering;

    Abstract : Title Reference tool for perceived quality ? within the Sony Ericsson Product Business Unit Accessories Organization. Author Jakob Frey-Skött Supervisors Annika Olsson, Department of Design Sciences, Division of Packaging Logistics, Lund Institute of Technology, Lund University. READ MORE