Essays about: "literature review of customer satisfaction services"

Showing result 1 - 5 of 18 essays containing the words literature review of customer satisfaction services.

1. 1. Designing a reactive feedback feature for end-users in web-based media software

   University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

   Author : Jessica Dellmar; [2024]
   Keywords : User Feedback; End-user involvement; Usability; Design Thinking; User Experience;

   Abstract : Customer feedback is essential for improving a company's products or services and increasing customer satisfaction. Despite its value, user involvement faces many challenges, such as low user motivation and feedback with missing context information. READ MORE

3. 2. Incentive models to improve the installation service of solar panels - a Case Study at E.ON New Solutions

   University essay from Lunds universitet/Teknisk logistik

   Author : Beata Gynnerstedt; Anneli Håkansson; [2021]
   Keywords : Incentive model; buyer-supplier-customer service triad; service contracting; incentives in contracts; Technology and Engineering;

   Abstract : Background The importance of services is increasing, and companies need well-developed service contracts to ensure the service providers perform at a satisfying level. In contracts, performance-dependent rewards (incentives) can be used to stimulate the agent to act desirably. This master thesis focuses on E. READ MORE

4. 3. Compliane management for IoT startup companies : A case study at Sony Network Communications

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

   Author : Fredrik Tånnander; [2020]
   Keywords : ;

   Abstract : Internet of Things (IoT) revolutionise the society of today and tomorrow. IoT redefines technology and innovation, our perception of technology and creates a disruptive market for new products and services. The market of IoT is projected to expand exponentially in coming years, both in terms of a growing customer base and new market actors. READ MORE

5. 4. Assessing the value of advice : Evaluation approaches of small management consulting firms

   University essay from Umeå universitet/Företagsekonomi

   Author : Niklas Grufman; Cornelia Larker; [2020]
   Keywords : Management consulting; Evaluation; Knowledge Intensive Services; Customer satisfaction; Relationship management; Performance-based pricing;

   Abstract : Whilst utilization of management consulting services has become an integral part of the contemporary economy and functioning of many organizations, intangibility leaves clients unable to predict or objectively assess the values created in consulting engagements. According to scholars, attempts to counteract the principal-agent related risks of opportunism and divergent incentives are expected to increase following higher competition, consumer awareness and anticipated increased demand for performance-based pricing. READ MORE

6. 5. Investigative analysis of CRM System Implementation and the challenges attached to its integration into existing ERP System. From an Organization Perspective : A case study of a Freight Forwarding Company in Sweden

   University essay from Högskolan i Jönköping/IHH, Centre of Logistics and Supply Chain Management (CeLS)

   Author : Kingsley Fredrick; Danielle Christopher; [2019]
   Keywords : ERP; CRM; Relationship Management; Freight Forwarding Industry; Customer Satisfaction;

   Abstract : Enterprise Resource Planning and Customer Relationship Management are two essential concepts in the global supply chain. These aspects are considered to be the backbone of organizational success as they ensure that the upstream and downstream members of the chain are working effectively to deliver services that meet the standards and the customer’s requirements. READ MORE