Essays about: "literature review of customer service in banking"

Showing result 1 - 5 of 8 essays containing the words literature review of customer service in banking.

  1. 1. Managing Service Innovation in an Increasingly Digitalized World - “It's more than just picking the low hanging fruits”

    University essay from Göteborgs universitet/Graduate School

    Author : Johanna Löfgren; Jennifer Skoogh; [2017-09-14]
    Keywords : Service Innovation; Digitalization; More Innovative Service Projects; Service Development Process; Agile Working Method;

    Abstract : The ability to manage service innovation has become more important than ever for organizations in order to stay competitive. One of the prominent drivers for this increased focus on service innovation, is the digitalization phenomenon. READ MORE

  3. 2. Examining young users’ security perceptions of mobile banking : A qualitative study on users’ insights about mobile banking.

    University essay from Umeå universitet/Företagsekonomi

    Author : Tiantian Du; Amro Agami; [2017]
    Keywords : Perceived security; Mobile banking; User awareness; Authentication;

    Abstract : The advancement of mobile technology and banking services enabled users to use the mobile banking for a variety of tasks with their smartphones, bringing increased flexibility and value-added services to the customers. However, users still have still concerns regarding the security of mobile banking services. READ MORE

  4. 3. Mobile remittance market growth : Identifying and using key drivers for country evaluation

    University essay from KTH/Hållbarhet och industriell dynamik

    Author : Nicklas Lans; Olivia Nestius Svensson; [2015]
    Keywords : mobile remittances; remittance services; mobile money; key drivers; PESTLE; mobila remittanser; remittanstjänster; mobila överföringar; drivande faktorer; PESTLE;

    Abstract : Migrants sending money to their countries of origin provide capital that has the potential to improve the long-run economic performance of many countries in the world. But the cost for sending remittances is unreasonably high, and there are a number of barriers hindering low- cost solutions, such as mobile money transfer services, to increase in scale. READ MORE

  5. 4. Technological implementation and online banking have increased customer service, satisfaction but reduced costs in the Banking sector of Bangladesh

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Abu Noman Sohel Rana; [2013]
    Keywords : Online banking; customer service;

    Abstract : The study has discussed a broad issue regarding technology driven banking. In addition, it has focused whether technology driven banking have increased customer service, satisfaction and reduced costs. Actually, Bangladesh is a third world developing country, fighting to improve their economy. Banking sector is not completely modern. READ MORE

  6. 5. The role of Relationship Marketing for Customer satisfaction in the banking sector

    University essay from Sektionen för ekonomi och teknik (SET)

    Author : Sébastien Matagne; Mark Gérard; [2013]
    Keywords : relationship marketing; customer satisfaction; customer trust;

    Abstract : More and more companies are faced with fierce competition; ergo, companies are consistently trying to build a long term relationships with their customer. In addition, a decade ago, relationship marketing gained more and more credibility among the companies and is still a topic of discussion today. READ MORE