Essays about: "literature review on customer retention"

Showing result 1 - 5 of 8 essays containing the words literature review on customer retention.

1. 1. Comparison of Machine learningalgorithms on Predicting Churn withinMusic streaming service

   University essay from Blekinge Tekniska Högskola

   Author : Lahari Gaddam; Sree Lakshmi Hiranmayee Kadali; [2022]
   Keywords : Churn Prediction; Classification Algorithms; Machine Learning; Music Stream; Supervised Learning.;

   Abstract : Background: Customer churn prediction is one of the most popular part of bigbusinesses and often help the companies in customer retention and revenue generation.Customer churn may lead to huge loss of revenue and is important to analyzeand determine the cause for churn. READ MORE

3. 2. Customer acquisition and onboarding at an online grocery company

   University essay from Umeå universitet/Institutionen för matematik och matematisk statistik

   Author : Ida Borg; [2022]
   Keywords : retention; churn; customer acquisition; customer onboarding; logistic regression; extreme gradient boosting model; bibehållande av kunder; kundbortfall; kundförvärv; kundonboarding; logistisk regression; exteme gradient boosting model;

   Abstract : The master thesis is carried out in a collaboration with a Swedish online grocery company. The goal of the thesis is to investigate if it is possible to explain the underlying factors that affect new customers to be retained. READ MORE

4. 3. Increasing Retention in Insurtechs Through Churn Prediction

   University essay from Lunds universitet/Innovationsteknik

   Author : John Rapp Farnes; Oskar Christiansen; [2021]
   Keywords : Non-life insurance; Property and casualty insurance; Customer retention; Churn prediction; Predictive analytics; Classification; Machine learning; Mathematics and Statistics;

   Abstract : Over the last decades, the Swedish insurance industry has seen decreased entry barriers due to deregulation and emerging new technologies, which have the potential to disturb the stagnated and consolidated competitive landscape of the industry. Initiated by newcomers like American insurance startup Lemonade, and later Swedish Hedvig among others, there is an increased push toward digitalization, transparency, and automation in the industry. READ MORE

5. 4. How is employee turnover related to employee retention? A systematic review on two sets of meta-analyses.

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Amanda Enander; José Cardoso; [2020]
   Keywords : retention; turnover; meta-analysis; review; employee; country; industry; sector; Business and Economics;

   Abstract : For years researchers have studied retention and turnover, yet there is still no single solution for the problem of balancing both these concepts in organizations. Turnover is defined as the rupture of ties between an employee and his/her organization, whilst retention is defined as the option of the employee to stay in the organization while not looking out for other job alternatives. READ MORE

6. 5. The intergration of RFID technology in connection with after-sales service strategies in a rapidly emerging vehicle market

   University essay from Göteborgs universitet/Företagsekonomiska institutionen

   Author : Tintin Nilsson; Daniel Segerlund; [2012-10-03]
   Keywords : ;

   Abstract : The automotive industry's core business today is not just about producing and selling vehicles, since a large source of revenue in the vehicle market is based on the after-sales services that customer’s need. The overall trend in the vehicle market is that customer services and customer focus have become increasingly more central to the automotive industry and its customers in recent years. READ MORE