Essays about: "perceived service quality"

Showing result 6 - 10 of 155 essays containing the words perceived service quality.

  1. 6. The Role of Language and Race Representation in Healthcare Communication and Its Effect on Message Perception : A Case Study on the Perception of English Versus Arabic Healthcare Communication in Cairo, Egypt

    University essay from Malmö universitet/Institutionen för konst, kultur och kommunikation (K3)

    Author : Ramy Nasralla; [2023]
    Keywords : Communication; social identity; post colonialism; language; race;

    Abstract : Abstract  Background: Healthcare communication by nonprofit organizations, such as the WHO, is facing challenges in today’s interconnected world. Healthcare communication has profound impact on human lives, such as on well-being. READ MORE

  3. 7. Diversity and Team Performance in Banks : A qualitative analysis of how workplace diversity and team performance are related: A study of Swedish banks

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Idiris Abiib; Richardo Mezher; [2023]
    Keywords : ;

    Abstract : Background: Given the rise of multiculturalism in Sweden and the need for businesses to adapt, this topic is particularly relevant for Swedish banks. Moreover, it provides background information on the Swedish banking sector, highlighting its historical development and the influence of digitalisation on services. READ MORE

  4. 8. ASSESSING SERVICE QUALITY AND CUSTOMER SATISFACTION USING SERVQUAL MODEL (A mixed-method study to assess service quality of ultrasound departments of private hospitals in Karachi city)

    University essay from Göteborgs universitet/Graduate School

    Author : Sakina Adnan; [2022-07-15]
    Keywords : Service quality; Service perception; Service expectation; Patient satisfaction; Ultrasonography; Sonographers;

    Abstract : Service quality and customer satisfaction are important concepts that companies need to understand to stay competitive in business and thus grow. Companies need to know how to measure these constructs from the consumer's perspective to understand their needs better and thus satisfy them. READ MORE

  5. 9. Drivers of Negative Customer Engagement : A quantitative study testing a model of negative customer engagement and its proposed antecedents

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Månsson Ludwig; Hempel Ossian; [2022]
    Keywords : Perceived justice; Customer engagement; Negative customer engagement; Negative disconfirmation; Cognitive appraisal theory;

    Abstract : Abstract Purpose - The purpose of this study is to extend the current understanding of NCE and its antecedents. Design/methodology/approach - A deductive approach was used to confirm the proposed model of NCE using structural equation modeling. READ MORE

  6. 10. Rethinking social care services for elderly persons in Zambia

    University essay from Lunds universitet/Socialhögskolan; Lunds universitet/Sociologiska institutionen; Lunds universitet/Sociologi

    Author : Annette Hatembo; [2022]
    Keywords : Ageing; elderly people; family; community; caregiving; old people’s home; social care.; Social Sciences;

    Abstract : The Elderly people in Zambia face numerous challenges resulting from high poverty levels, stigma, and social exclusion, poor service provision in old people's homes, and lack of proper care and support from family and the public. In addition, changes in population ageing have also resulted in increased longevity affecting the obligatory responsibilities of the state and the family to meet individual needs in caregiving adequately. READ MORE