Essays about: "related studies of customer service"

Showing result 16 - 20 of 42 essays containing the words related studies of customer service.

  1. 16. Does electronic customer relationship management affect customer satisfaction and trust?

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Hoang Chau Lam; Qiuyun Li; [2017]
    Keywords : E-CRM; live chat system; e-service quality; customer satisfaction; trust;

    Abstract : Aim: This paper aims to explore and to understand how the E-CRM affects customer satisfaction and trust from customer perspectives in electronic commerce. Method: The research is an exploratory and qualitative study. READ MORE

  3. 17. Business Analysis for A Video Conference solution developed by Telenor

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Maliha Cheema; [2016]
    Keywords : Business model; Business Model Canvas; Quality of Experience; Videoconference; Affärsmodeller; Business Model Canvas; QoE; Videokonferens;

    Abstract : There has been an increased demand on the mobile infrastructure, with enhancement in technology, content delivery and regulatory changes on access and competition rules. According to Ericsson the mobile data traffic is expected to grow with 45% from 2013 until 2019. READ MORE

  4. 18. Construction industry market segmentation: Foresight of needs and priorities of the urban mining segment

    University essay from Blekinge Tekniska Högskola/Institutionen för maskinteknik; Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Simon Ha; [2015]
    Keywords : Urban mining; C D; Emerging technology; Trends; Management; Product service development; Needfinding; Customer needs; Sustainability;

    Abstract : Context: Current unsustainable practices have resulted in the depletion of natural resources and a prevailing material scarcity. Urban Mining has emerged in this context and suggests the “mining” of cities or other sources in urban areas to retrieve valuable resources. READ MORE

  5. 19. Offline Brand Communities - A future marketing tool for b2b companies?

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Madeleine Sundström; Ann-Katrin Bartel; [2015]
    Keywords : community; brand community; offline b2b brand community; interaction; trust; relationship marketing;

    Abstract : The community phenomenon has been recognized in various sciences, including business studies, whereby the latter have been focused on studying brand communities from a customer perspective in the b2c market. Until recently, the brand community’s importance for companies within b2b industries has however been neglected, especially regarding its original real-life setting. READ MORE

  6. 20. Means-end value assessment

    University essay from Linköpings universitet/Institutionen för ekonomisk och industriell utveckling; Linköpings universitet/Tekniska högskolan

    Author : Jonatan Westergren; Jonathan Hilborn; [2014]
    Keywords : ;

    Abstract : Services are intangible in their nature. When product oriented companies seeks to expand their industrial offerings with services they encounter many problems, one of which is the challenge of selling these intangible services. The sales team needs to be able to show the value of the service in order to successfully reach out to the customers. READ MORE