Essays about: "telecommunication service quality questionnaire"

Showing result 1 - 5 of 7 essays containing the words telecommunication service quality questionnaire.

  1. 1. Study of Users’ Data Volume as Function of Quality of Experience for Churn Prediction

    University essay from Blekinge Tekniska Högskola

    Author : Ravuri Hemanth Kumar; [2016]
    Keywords : Churn; Mobile Data; Quality of Experience; Experience Sampling Method;

    Abstract : Customer churn has always been a problem to be addressed by the telecommunication service providers. So far, work done in this regard was based on analyzing historical data of the customers by using different data mining techniques. READ MORE

  3. 2. Customer-support Service - The Role in Telecom-Customer Relationships : A Qualitative Study of Telecom Sector

    University essay from Avdelningen för företagsekonomi

    Author : Muhammad Ghazanfar Ali; Khalid Hashmi; [2012]
    Keywords : Customer-support Service; Telecom; Relationship Marketing;

    Abstract : Abstract From the past few years in Sweden telecommunication business has been altered. Earlier when telecom industry was dominant in the market but now it is transformed in to more competitive market with further competitors and provides additional services. In Sweden TeliaSonera is one of the leading and superior telecommunication providers. READ MORE

  4. 3. Telecommunications Managed Services Model in sub-Saharan Africa – The Pros and Cons : The Case of Nigeria

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Chidi Esonwune; [2011]
    Keywords : Managed Services; Outsourcing; Service Provider; Vendors; Telecom;

    Abstract : The Telecommunications sector in developing country like Nigeria and other sub-Saharan African countries are increasingly embracing the Managed Services Model, a kind of outsourcing, primarily due the need to cut operational cost, for rapid expansion, to gain market share and to focus on core competence. However, despite the benefits associated with this model and its successful adoption the world over by many telecommunications companies, many sub-Saharan African countries are showing a deviation from this trend. READ MORE

  5. 4. Service Quality Relevance in Nigeria : Evidence from Zain Mobile

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Oladayo ODUJOBI; [2011]
    Keywords : Customer Service; SERVQUAL; service Quality;

    Abstract : Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. READ MORE

  6. 5. The Impact of Customer Relationship Marketing Tactics On Customer Loyalty Within Swedish Mobile Telecommunication Industry

    University essay from Sektionen för ekonomi och teknik (SET)

    Author : Yuanyuan Jr Feng; Xuan Jr Zhang; [2009]
    Keywords : Relationship Marketing; Customer Loyalty; Relationship Quality; Trust; Satisfaction; Switching Cost; Mobile Telecommunication;

    Abstract : Due to the more and more fierce competition in today’s business, many companies are required to build long-term profitable relationship with customers and to achieve customer loyalty. Therefore, relationship marketing has become more and more important since last decade of 20th century, especially in service industry. READ MORE