Evaluation of User Interface to Improve Documentation within the Elderly Care System

Abstract: The usability of a software product is dependent on the end-user and the context of use. Having a user-friendly user interface that is appealing and easy to learn and use is essential for improved human productivity. However, this is not always the case. For instance, the computer-based documentation system Siebel used within the elderly care system; is perceived by most nursing assistants as complicated. The goal here is to evaluate the usability of the system's user interface, applying the usability metrics stated in the ISO/IEC-9126-1 standards to quantify the effectiveness, efficiency, and user satisfaction of Siebel’s documentation system. A prototype user interface was developed for comparison with the current system. Likert-scale five-point scale; System Usability Scale (SUS) questionnaires were used to measure User satisfaction. The results mirrored that the participants preferred the newly developed prototype user interface to the existing user interface