Collective hunt means bigger prey : A study of internal communication challengesmicro-enterprises face in everyday work

Abstract: The aim of this thesis is to identify communication challenges in micro-organizations. Thisthesis defines theoretical areas such as organizational communication and internalcommunication, with a focus on competence, uncertainty, and work disruptions. The methodsused in the collection of empirical material were participant observation, semi-structuredinterviews, and an e-mail survey. This material in combination with the theoretical backgroundhas showed the importance of technical competence in order for employees to be ableto communicate effectively. The technological solutions available today have the potential tomake a workplace much more effective and efficient by using new equipment andcommunication methods, but reaching this potential requires that everyone feels comfortablewith the use and has sufficient competence. The results indicate that since microorganizationshave only a few employees, technical competence needs to be high for everyemployee. The study also reveals the lack of a theoretical framework to evaluate the resourcesrequired for optimal communication in organizations or businesses, and introduces asuitable framework for later studies.