Essays about: "Banking Service Research"
Showing result 1 - 5 of 70 essays containing the words Banking Service Research.
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1. Optimizing Digital Transformation : Strategies for Private Banking in the Age of Technology
University essay from Uppsala universitet/Företagsekonomiska institutionenAbstract : This thesis delves into the digital transformation of private banking, emphasizing the challenge of balancing technology with the personalized service that high-net-worth clients expect. Employing frameworks like Relationship Marketing, the Technology Acceptance Model, and Customer Experience Management, it examines the integration and impact of digital tools on client relationships and operational efficiency in private banking. READ MORE
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2. The sudden rise of neobanks and the threat it poses upon the traditional banking system.
University essay from Jönköping University/Internationella HandelshögskolanAbstract : The aim of this paper is to investigate the emergence of neobanks in the financial services industry, and whether they pose a threat to traditional banks. To successfully answer this, gaps in previous research and studies were examined to generate three research questions. READ MORE
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3. How did Swedbank live up to the demands of its shareholders and the public in a legitimate way? : A case study of the money laundering scandal at Swedbank.
University essay from Uppsala universitet/Företagsekonomiska institutionenAbstract : The money laundering scandal at Swedbank has in the past been investigated from different perspectives. There appeared to be a lack of studies which investigated banking scandals in the financial service sector using the stakeholder theory and the legitimacy theory. READ MORE
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4. Diversity and Team Performance in Banks : A qualitative analysis of how workplace diversity and team performance are related: A study of Swedish banks
University essay from Jönköping University/Internationella HandelshögskolanAbstract : Background: Given the rise of multiculturalism in Sweden and the need for businesses to adapt, this topic is particularly relevant for Swedish banks. Moreover, it provides background information on the Swedish banking sector, highlighting its historical development and the influence of digitalisation on services. READ MORE
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5. Exploring Affordances of AI Banking Chatbots : Towards Understanding on How Chatbots Create Value for Customers
University essay from Uppsala universitet/InformationssystemAbstract : In the realm of Artificial Intelligence (AI), Chatbots have become a widely used technology for streamlining the services between organizations and consumers. The present study advances the understanding of human-AI interactions by producing new knowledge on chatbot affordances and customer value creation. READ MORE