Essays about: "thesis on customer satisfaction"
Showing result 1 - 5 of 237 essays containing the words thesis on customer satisfaction.
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1. Analysing User Viewing Behaviour in Video Streaming Services
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : The user experience offered by a video streaming service plays a fundamental role in customer satisfaction. This experience can be degraded by poor playback quality and buffering issues. These problems can be caused by a user demand that is higher than the video streaming service capacity. READ MORE
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2. Development of Visualisation Methods and User Interface for Analysis of Call Flows in Communication Services
University essay from KTH/Hälsoinformatik och logistik; KTH/Hälsoinformatik och logistikAbstract : Abstract With the rapid increase of bandwidth and complexity in the network of communicationsservice providers, there is need for effective troubleshooting to maintain troublefree networks and in turn high customer satisfaction. An important tool in troubleshootingis visualisation of call flows and messages in the network. READ MORE
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3. Business Intelligence in the Hotel Industry
University essay from Linnéuniversitetet/Institutionen för informatik (IK)Abstract : Applications of artificial intelligence (AI) in hospitality and accommodation have taken an enormous percentage of service-provision, helping automate most of the processes involved such as booking and purchasing, improving the guest experience, tracking of guest preferences and interests, etc. The aim of the study is to understand the roles, benefits and issues with the improvement of business intelligence (BI) in hospitality. READ MORE
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4. Challenges SMEs Face when Adopting Social Media Marketing to Increase Brand Awareness : A Multiple-Case Study
University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF); Linnéuniversitetet/Institutionen för marknadsföring (MF)Abstract : As the use of the internet increases, so does the use of social media channels. These channels have become a part of everyday life and are changing the way of communication and information exchange. Today, more and more business-to-business (B2B) companies are adopting social media marketing (SMM) to communicate with their customers. READ MORE
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5. The Relationship Between Service Quality, Customer Satisfaction and Brand Loyalty : A study comparing Generation X and Y in Sweden
University essay from Jönköping University; Jönköping University; Jönköping UniversityAbstract : Businesses are constantly trying to find new strategies that help them gain loyal customers, in order to avoid the considerable cost of attracting new customers. This thesis analyzes if service quality has any significant impact on brand loyalty, where customer satisfaction is used as an indicator for brand loyalty. READ MORE
