Essays about: "thesis on customer satisfaction"

Showing result 1 - 5 of 247 essays containing the words thesis on customer satisfaction.

  1. 1. The Role of the Physical Store in an Omnichannel Strategy : A qualitative study of Generation Z in the Swedish fashion industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Axel Wedebrand; Charlotta Ödling; [2021]
    Keywords : Generation Z; Omnichannel; Physical Store; Customer Journey; Customer Experience; Shopping Behavior; Fashion; Retail; Webrooming; Showrooming; Cross- Channel Freeriding; E-Commerce; Brick-and-Mortar;

    Abstract : The modern retail landscape is experiencing a continuous change due to digitalization. With the growing number of available channels, consumers' consequent behavior within the fashion retail environment are becoming ever more complex. READ MORE

  2. 2. What Makes You E-loyal? : A descriptive study on how customers form e-loyalty online.

    University essay from Linnéuniversitetet/Ekonomihögskolan, ELNU; Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Amelia Nablsi; Swapnajit Saha; [2021]
    Keywords : E-loyalty; e-satisfaction; e-trust; e-commerce; e-retail; e-tail quality;

    Abstract : With the technology and internet development, customers are moving towards online shopping, which made the new phenomena of e-loyalty emerge out of traditional loyalty. The literature on e-loyalty has been reviewed, and the most influential antecedents to e-loyalty formation were studied in this research, e-satisfaction, and e-trust. READ MORE

  3. 3. Improving the surface finish of the rubber weight plate : Master thesis in mechanical engineering

    University essay from Högskolan i Halmstad

    Author : Joyal Augustine; Steven Simons; [2021]
    Keywords : flashing; additive manufacturing; Ullman method; Pugh matrix; rubberweight plates; lever arm; smoothening tool; HGF; lever-spring; Ullman method;

    Abstract : Flash is the unwanted or excessrubber material that presents on the outersurface of themolded rubber product. This will affect the surface finish; it is a cosmetic defect andit can be removed. It forms because of the leak or the excess molded rubber materialbetween the surface of the mold, typically on the parting line, (Jordan Anderson,2014). READ MORE

  4. 4. Beyond the Choice - A quantitative study on the ultimate impact of default delivery options on customer choice satisfaction

    University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Ebba Österlund; Sara Hedman; [2021]
    Keywords : Consumer behavior; Last-mile delivery; Nudging; Default option; Choice satisfaction;

    Abstract : The dramatic rise of e-commerce has put pressure on online retailers to reduce the CO2 emissions of their increasing last-mile deliveries. One strategy retailers might apply in this context is the use of green defaults to push the customer's choice of delivery mode in a more sustainable direction. READ MORE

  5. 5. Analysing User Viewing Behaviour in Video Streaming Services

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Ioannis Markou; [2021]
    Keywords : log analysis; user viewing demand; over the top; proactive resource scaling; time series forecasting; log analys; användarens visningsbehov; streamingtjänster; proaktiv resursskalning; videostreaming; prognoser av tidsserier;

    Abstract : The user experience offered by a video streaming service plays a fundamental role in customer satisfaction. This experience can be degraded by poor playback quality and buffering issues. These problems can be caused by a user demand that is higher than the video streaming service capacity. READ MORE