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Found 2 essays matching the above criteria.

1. 1. Digital Maturity in the Public Sector and Citizens’ Sentiment Towards Authorities : A study within the initiative Academy of Lifelong Learning, in partnership with RISE and Google

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Isabella Cramner; [2021]
   Keywords : Digital transformation; digital maturity assessment; big data; sentiment analysis; topic modeling; public authorities; Digital transformation; digitalt mognadstest; big data; sentimentanalys; topic modeling; myndigheter;

   Abstract : This study was conducted in partnership with RISE and Google, within the initiative “Academy of Lifelong Learning”, aiming to propel the digital transformation in the Swedish public sector. The study investigated the digital maturity of 18 authorities in terms of maturity level (early, developing maturing), and within the driving areas (1) Citizen Centricity, (2) Leadership, (3) Digital Toolbox and (4) Security and Sustainability. READ MORE

3. 2. Citizen's Perspectives on Municipalities' E-Services : A Study about how a Municipality works with their E-Services and how they involve the Citizens

   University essay from Högskolan Väst/Avd för informatik

   Author : Elin Hedlund; [2020]
   Keywords : Public E-Service; Digitalization; Effectivization; E-Government; Citizen-Centricity; Municipality;

   Abstract : Digitalization and e-services are a hot topic within the Swedish municipalities today. There are a lot of discussions about how the municipalities can improve their services with the help of digital tools. However, the one thing that is often missed is what the citizens or end users' needs and want from a service. READ MORE