Essays about: "Customer Experience"

Showing result 1 - 5 of 486 essays containing the words Customer Experience.

  1. 1. Customer Retention Through Trust In The Sharing Economy : A Case Study Through Hospitality Businesses

    University essay from Högskolan i Gävle/Avdelningen för ekonomi; Högskolan i Gävle/Avdelningen för ekonomi

    Author : Murat Halilovic; Saad Ur Rehman; [2020]
    Keywords : sharing economy; trust; customer retention;

    Abstract : Abstract Aim: To investigate the influence of trust in the sharing economy in general and customer retention in particular.  Methodology: This study uses constructivist and interpretative philosophical underpinnings. With an inductive approach, a qualitative research strategy was conducted through semi-structured interviews. READ MORE

  2. 2. The Rate of Rates: A Study in User Rating Percentage and Satisfaction Based on Design Choices

    University essay from Lunds universitet/Ergonomi och aerosolteknologi

    Author : Hanna Bayerlein; Fredrik Lütz; [2020]
    Keywords : Customer satisfaction; User rating; Rating systems; Call Quality; User Experience; Technology and Engineering;

    Abstract : Användarupplevelse och kundens nöjdhet vid användning av mjukvara blir en allt viktigare del av utvecklingen av digitala tjänster. Vi som användare är vana vid lättförståeliga flöden och snabba responstider, ett krav som ställs allt mer för digitala tjänster, då utbudet och konkurrensen mellan dessa växer varje dag. READ MORE

  3. 3. SCOPING DIGITAL BUSINESS STRATEGY IN BANKING: A COMPARATIVE STUDY OF ITALY, SWEDEN AND SWITZERLAND

    University essay from Institutionen för tillämpad informationsteknologi

    Author : Arber Buqa; Carl-Nicholas Fung; [2019-08-08]
    Keywords : Banking; Digital Business Strategy; Digital Value Disciplines; Areas of Action; Digitalization;

    Abstract : Digitalization is profoundly impacting the banking industry. Banks are no longer thesole providers of financial services as they face competition from fintech startupsand firms from other industries entering the financial services market. READ MORE

  4. 4. How is returns management differentiated between click-and-mortar and pure play companies?

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Emma Midgley; Victoria Seim Strömseng; [2019-06-20]
    Keywords : ;

    Abstract : The emergence of e-commerce and returns management has not only provided a wide selection of corporate opportunities, but it has also come with new obstacles that challenge competitive objectives, goals and strategies of businesses. The following thesis aims to distinguish returns management processes between click-and-mortar and pure player companies. READ MORE

  5. 5. The Challenges of a Swedish SME in Entering the Chinese market - A case study on the market entry process of Cibes Lift Group AB to the Chinese market

    University essay from Göteborgs universitet/Graduate School

    Author : Malthe Vesström; Syed Nabil Raiyan; [2019-03-19]
    Keywords : SME; internationalization; emerging market; China; barriers; internal; external; challenges;

    Abstract : MSc in International Business and Trade.... READ MORE