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1. 1. Splendid Service Next Year Too?! Seasonal employees’ job satisfaction, intention to return and do more than expected

   University essay from Göteborgs universitet/Graduate School

   Author : Ellen Alverén; Karin Eriksson; [2010-06-24]
   Keywords : ;

   Abstract : The tourism industry is forecasted to grow and as seasonal employment is common in this industry it is likely to increase concurrently. Having motivated and satisfied employees are fundamental in all organizations and especially in the service industry where front-line employees play a key role for the customers’ perceived service quality. READ MORE