Essays about: "Frontline employees"

Showing result 1 - 5 of 17 essays containing the words Frontline employees.

  1. 1. Locating the Effects of Emotional and Aesthetic Labor on Performance Through the Lens of Flight Attendants : —An investigative qualitative study of a low-cost and a premium airline

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Athina Spyridonos; Hala Zeeb; [2023]
    Keywords : aesthetic labor; emotional labor; employee performance; flight attendants; low-cost airline; premium airline; motivation; Herzberg;

    Abstract : This research implemented a multiple case study design to investigate the effects of aesthetic and emotional labor in the premium airline context of Emirates, in comparison to the low-cost airline context of easyJet. This was achieved through the conduct of interviews with flight attendants from each airline as they are the frontline employees who are mostly concerned with the implementation of these standards. READ MORE

  3. 2. Impactful Digital Transformation for Retail Employees : A Case Study

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Amanda Aniansson; Sarah Ebrahimi; [2022]
    Keywords : Digital Transformation; Digital Impact; Retail; Smart Devices; Employee Efficiency; Job Satisfaction; Digital transformation; digital inverkan; detaljhandel; smart enheter; effektivitet hos arbetstagare; arbetstillfredsställelse;

    Abstract : The rapid growth of e-commerce and omnichannel retailing is redefining the role of brick-and-mortar stores. To remain competitive, retailers should leverage digital technologies without compromising the presence of frontline workers, to meet customer expectations. READ MORE

  4. 3. How the COVID-19 pandemic affects physical store frontline employees

    University essay from Högskolan Kristianstad/Fakulteten för ekonomi

    Author : Anna Andersson; Jesper Johansson; [2021]
    Keywords : COVID-19; frontline employees; grocery store; managerial support; pandemic; physical store;

    Abstract : The physical store frontline employees are the link between the organization and the customers. During 2020 the COVID-19 pandemic has had different effect on different retail sectors, some have had their worst results while ICA Maxi stores have increased their sales. READ MORE

  5. 4. The Role of Frontline Employees in the Innovation Process

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : David Jordacijevic; Lenka Vrecková; [2020]
    Keywords : Innovation Management and Enablement; Employee-Driven Innovation EDI ; Frontline Employee Innovation; Innovation Processes; Innovation Roles; Innovation Opportunities and Encouragement; Financial Services Sector; Business and Economics;

    Abstract : Innovation enablement is of growing importance in order to stay competitive in the financial services sector. Although frontline employees are considered to be valuable innovators, the research about their involvement in the innovation process is still in its infancy. READ MORE

  6. 5. The power of in-store technology : A qualitative study about how in-store technology creates value for Swedish retail companies and their customers.

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Joakim Andersson; Linus Runesson; Casper Svensson; [2020]
    Keywords : Convenience; Customer engagement; Customer experience; Customer value; Frontline employees; In-store technology;

    Abstract : With an ongoing development in technology, retailers faces new challenges in terms of higher customer expectations. To meet these expectations, retail companies can use in-store technology to enhance the shopping experience and to create more value. READ MORE