Essays about: "Sensitive Topics"

Showing result 16 - 20 of 39 essays containing the words Sensitive Topics.

  1. 16. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Naz Gizem Karahanli; Johannes Touma; [2021]
    Keywords : digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

    Abstract : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. READ MORE

  3. 17. Researching sensitive topics: Adjusting cultural probes to research and identify design spaces for sensitive HCI.

    University essay from Malmö universitet/Fakulteten för kultur och samhälle (KS)

    Author : Gregory Alexander Jackson; [2020]
    Keywords : Sensitive HCI; HCI; Interaction Design; IXD; Cultural Probes; Probes; Adapted Probes; Sexuality; Taboo; Sensitive Topics;

    Abstract : Research tools to identify sensitive topics and thus new opportunities to design for have grown in popularity in the last twenty years within HCI, with many projects and areas to note. However, the research tools used are still underdeveloped (Crabtree, 2003), and many universal designs of the 20th century have failed to develop for more sensitive areas, bar the conventional young, non-disabled, white, cis-male (Clarkson, 2003). READ MORE

  4. 18. Maintaining legitimacy through CSR reporting in an environmentally sensitive industry : A longitudinal analysis of Swedish dairy companies’ usage of legitimacy strategies

    University essay from Södertörns högskola/Företagsekonomi

    Author : Jana Shawkat; [2020]
    Keywords : ;

    Abstract : This research aims to describe and analyse how Swedish dairy companies have maintained legitimacy through their CSR reporting during the period 2000-2018. The research drew on Suchman’s (1995) conceptualization of legitimacy, focusing specifically on the three types of legitimacy strategies: pragmatic, moral, and cognitive legitimacy as well as Hahn & Lüfls’s (2014) legitimacy strategies on adverse aspects. READ MORE

  5. 19. Researching sensitive topics: Adjusting cultural probes to research and identify design spaces for sensitive HCI.

    University essay from Malmö universitet/Fakulteten för kultur och samhälle (KS)

    Author : Gregory Jackson; [2020]
    Keywords : HCi; Sensitive HCI; Cultural Probes; Probes; IXD; Taboo; Interaction Design; Sexuality;

    Abstract : Research tools to identify sensitive topics and thus new opportunities to design for have grown in popularity in the last twenty years within HCI, with many projects and areas to note. However, the research tools used are still underdeveloped (Crabtree, 2003), and many universal designs of the 20th century have failed to develop for more sensitive areas, bar the conventional young, non-disabled, white, cis-male (Clarkson, 2003). READ MORE

  6. 20. Censorship as Part of Localization : Practice and Perception of Regional Changes in Japanese and Western Video Games

    University essay from Uppsala universitet/Institutionen för speldesign

    Author : Chantal Blokker; Florent Schmidt; [2020]
    Keywords : Localization; Censorship; Self-censorship; Game Rating Systems; Outrage Culture; Japan; the West;

    Abstract : Regular online outrage about changed content in regional editions of video games has brought our attention to the concepts of censorship and localization. Game Rating Systems have their fair share of critics among those debating the details of localized content and prove to be in a peculiar position between developers and the end-user. READ MORE