Essays about: "Service compensation"

Showing result 1 - 5 of 45 essays containing the words Service compensation.

  1. 1. Loyalty Program Termination Recovery - A quantitative study on the efficacy of compensation and explanation recovery efforts in mitigating negative reactions following a loyalty program termination

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Author : Marcus Hagström; Karl Granbom; [2023]
    Keywords : Loyalty program termination; Service failure; Recovery efforts; Compensation; Explanation;

    Abstract : Loyalty program (LP) practitioners increasingly face the necessity to terminate their LP considering the disadvantages to LP management, the fact that LPs continually fail to be of value to many members and the growing shift towards subscription-based loyalty models. Aware that terminations lead to negative customer reactions, managers will inevitably wonder how to mitigate such reactions so as to retain customers and diminish negative backlash. READ MORE

  3. 2. CEO Compensation in Times of Crisis

    University essay from Handelshögskolan i Stockholm/Institutionen för finansiell ekonomi

    Author : Kristian Eklund; Melker Mattsson; [2022]
    Keywords : Executive compensation; Crisis; Short term incentives; Long term incentives; Company performance;

    Abstract : We investigate the effect of CEO compensation structure on company performance during the Covid-19 crisis. The results show statistical significance that a high share of short-term incentives in CEO compensation led to better financial performance and handling of the Covid-19 crisis. READ MORE

  4. 3. Att sälja eller inte sälja koldioxidinbindning

    University essay from SLU/School for Forest Management

    Author : Axel Liljebäck; [2022]
    Keywords : koldioxidinbindning; kolinlagring; nuvärde; skogsägare;

    Abstract : Skogens förmåga att binda koldioxid är sedan länge belagd. Detta arbete jämför tre fastigheters förutsättningar för att sälja tjänsten koldioxidinbindning med tre företags sätt att köpa tjänsten. READ MORE

  5. 4. Value Creation with Battery Energy Storage Systems and a Service-based Business Model Approach : A study of economic performance and business model opportunities for Battery Energy Storage Systems in high power machine applications

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Louise Garton; [2022]
    Keywords : Battery system; BESS; Value proposition; Value creation; Value capture; Business models; Peak shaving; Grid services; Batterisystem; BESS; Värdeerbjudande; Värdeskapande; Värdefångst; Affärsmodeller; Effektkapning; Stödtjänster;

    Abstract : Energy Storage Battery Systems (BESS) will have an important role in the transformation from conventional energy systems to the decentralized energy systems of the future with a larger share of renewable energy sources. At the same time, the high investment costs for batteries are a challenge to the development and transformation of the Swedish energy system. READ MORE

  6. 5. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Jesper Björkman; Nathalie Kron; [2022]
    Keywords : service failure; service recovery; service recovery paradox SRP ; anchoring effect; cognitive bias;

    Abstract : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. READ MORE