Essays about: "TQM thesis"

Showing result 21 - 25 of 26 essays containing the words TQM thesis.

  1. 21. Total Quality Management in Higher Education Case Study : Quality in Practice at University College of Borås

    University essay from Högskolan i Borås/Institutionen Ingenjörshögskolan

    Author : Hossein Nadali Najafabadi; Sanaz Sadeghi; Pouya Habibzadeh; [2008]
    Keywords : quality; total quality management; TQM; higher education institutions; heis; university college of borås;

    Abstract : The overall objective of this thesis work is to highlight the general principles of TQM involvedand to point out how this approach has been and can be used to improve the quality of anacademic institution. This work has been specified for higher education of University College ofBorås, and it will cover the whole of institution, administrative structure, rather than academicarea, specific program, department, or services. READ MORE

  3. 22. Seizing costs of non-conformities in the business of projecting

    University essay from Högskolan i Borås/Institutionen Ingenjörshögskolan

    Author : Martin Jarhult; [2008]
    Keywords : non-conformity handling; deviation handling; improvement work; process vs. project; TQM;

    Abstract : The name of the thesis is: Seizing costs of non-conformities in the business of projectingThe thesis is a compulsory part of the master programme: Master of Science in Industrial Engineering with a specialisation in Quality. The master’s programme is worth 300 ECTS credits. READ MORE

  4. 23. Total Quality Management as a Competitive Advantage - From a Marketing Perspective : A Case study of HMS Industrial Networks AB and Ernst & Young LLP

    University essay from Sektionen för ekonomi och teknik (SET)

    Author : Ngole Ngasu-Betek; Munir Haroon; [2008]
    Keywords : TQM; Competitive advantage; Marketing mix;

    Abstract : This research study focuses on how a company can achieve competitive advantage through total quality management from a marketing mix standpoint. To gain a deeper grasp of the research topic, a research question was formulated and the thesis is based on the marketing mix and competitive advantage model which is the theoretical framework of this study. READ MORE

  5. 24. Measuring Customer Satisfaction in a Service Company combining approaches for Quality Service Improvement

    University essay from Institutionen för teknik och design

    Author : Javier Santamaria; Marco Gonzalez; [2008]
    Keywords : Quality Service; Quality Improvement; Customer Satisfaction Measurement; SERVQUAL; CSM; QFD; CSM; QFD; Servicekvalitet; Kvalitetsförbättring; konsumenttillfredställelse mätningar; SERVQUAL; Calidad del Servicio; Mejora de la Calidad; Medida de la Satisfacción del cliente; SERVQUAL; CSM; QFD;

    Abstract : This Thesis is about improvement Quality Service from the perspective of the customer satisfaction. This is motivated in a service company that has some problems measuring customer satisfaction in a quality of service. READ MORE

  6. 25. Selecting the best strategy to improve quality, keeping in view the cost and other aspects

    University essay from Institutionen för teknik och design

    Author : Ermin Karahasanovic; Henrik Lönn; [2007]
    Keywords : Quality; Quality improvement; Life Cycle Cost LCC ; Dependability; Simple Quality Model SQM ;

    Abstract : The purpose with the thesis was to create a general model that can help companies to take the best decision when it comes to improving the quality of an object. The model was created to solve the problem formulation; How to find the best way to improve the quality of an object, focusing primarily on the relationship between cost and quality but also take other important aspects into consideration. READ MORE