Essays about: "Therese Skoglund"

Found 2 essays containing the words Therese Skoglund.

1. 1. Customer Loyalty: A case study of a local bank in Sweden

   University essay from Internationella Handelshögskolan

   Author : Sara Fransson; Karolina Lahdeaho; Therese Skoglund; [2011]
   Keywords : Customer loyalty; Relationship marketing; Complaint management; Service quality; Kundlojalitet; Relationsmarknadsföring; klagomålshantering; servicekvalitet;

   Abstract : Background: The financial services industry is a highly competitive and fragmented market. Firms are realizing the need and advantage of retaining customers rather than only focusing on acquiring new customers. Managers should focus on increasing customer satisfaction and communication levels as well as providing higher service quality. READ MORE

3. 2. Precipitation and aging of magnesium hydroxide before suspension polymerisation

   University essay from Institutionen för medicinsk biokemi och mikrobiologi

   Author : Therese Skoglund; [2005]
   Keywords : Colloidal suspension; particle size; emulsion; stabilization; viscosity;

   Abstract : A colloid of magnesium hydroxide is used to stabilize droplets of monomers before suspension polymerisation. The characteristics of precipitated magnesium hydroxide changes significantly during the first hours. The viscosity is high and flucctuating at first but decreases and becomes low and stable after a few hours. READ MORE