Essays about: "Virtual service agent"
Showing result 1 - 5 of 8 essays containing the words Virtual service agent.
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1. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design
University essay from Uppsala universitet/Människa-datorinteraktionAbstract : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. READ MORE
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2. May AI help you? A quantitative study investigating a potential means to overcome the disclosure paradox of chatbots in the service encounter
University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning; Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategiAbstract : The use of artificial intelligence solutions such as chatbots in service encounters is gaining in popularity due to the potential efficiency gains from automating routine interactions. However, the desired benefits are dependent on the identity of the virtual service agent not being disclosed, as customers who know that they are interacting with a chatbot perceive it to be less competent and trustworthy, eliminating all efficiency gains. READ MORE
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3. Deep Reinforcement Learning for Adaptive Resource Allocation in Virtualized Network Functions
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : Network Function Virtualization (NFV) is the transition from proprietary hardware functions to virtualized counterparts of them within the telecommunication industry. These virtualized counterparts are known as Virtualized Network Functions (VNFs) and are the main building blocks of NFV. READ MORE
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4. Multi-Modal Teleoperation of a Humanoid Social Robot Initial Evaluation of Control Modalities
University essay from Umeå universitet/Institutionen för datavetenskapAbstract : Over previous years numerous social service robots have been show cased by companies and popular media, yet despite seeming on the cusp of becoming mainstream they are still far from entering into everyday use. Artificial intelligence has progress to make before becoming suitable for service robots, and this may be a major cause, however this issue can be mitigated by the implementation of an accessible social robot teleoperation framework that would allow a layperson user to control all of the social faculties of such a robot from a distance. READ MORE
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5. Indices for Virtual Service Agent Design: Cross-Cultural Evaluation
University essay from Lunds universitet/Institutionen för informatikAbstract : While localization helps to create websites and mobile apps for specific target markets, not as much attention was devoted to the area of affective virtual service agents. The situation is changing due to advances in affective computing and artificial intelligence. READ MORE
