Essays about: "customer characteristics and E- service Quality"
Showing result 6 - 6 of 6 essays containing the words customer characteristics and E- service Quality.
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6. Quality Online Banking Services
University essay from IHH, EMM (Entrepreneurskap, Marknadsföring, Management)Abstract : Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. READ MORE