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Showing result 1 - 5 of 6 essays matching the above criteria.

  1. 1. Assessing a restaurant service quality using the DINESERV model : A quantitative study on Pizza Hut

    University essay from Umeå universitet/Företagsekonomi

    Author : Habtamu Abezie; [2020]
    Keywords : DINESERV; Service quality; Customer satisfaction; Restaurant;

    Abstract : Abstract Customers are the main reason behind every companies’ survival in the market. And winning their interest has now become the concern for company owners and managers as well. However, many factors can affect the customer's satisfaction in the marketing environment. Among the determinants, service quality takes the most substantial part. READ MORE

  3. 2. Interorganizational management in the service sector: A case study of how freight organizations manage interorganizational relationships

    University essay from Göteborgs universitet/Graduate School

    Author : Robert Filipsson; Naeem Tahir; [2017-08-09]
    Keywords : ;

    Abstract : This study seeks to investigate how the service sector functions in the context of interorganizational management. Researchers in the field of interorganizational management and supply management argue that there is a gap in the literature concerning how organizations manage services regarding methods and techniques in an interorganizational setting. READ MORE

  4. 3. Alignment of service characteristics with competitive strategy & customer satisfaction : A Comparative study in fast food industry

    University essay from Högskolan i Jönköping/Internationella Handelshögskolan

    Author : Muneeb Goraya; Ibrahim Zaaroura; [2016]
    Keywords : Competitive strategy; service characteristics; servicescape; service quality; quality; value; customer satisfaction; service industry.;

    Abstract : Competitive strategies are an essential tool for sustainable competitive advantage. Particularly in the service industry, strategy has its significance as it plays a vital role in achieving customer satisfaction. This study investigates alignment of four service characteristics i.e. READ MORE

  5. 4. Påverkan av e-handelns framtida utveckling på pappersförpackningsbranschen

    University essay from SLU/Dept. of Forest Products

    Author : Christian Jacobson Thalén; [2013]
    Keywords : Förpackning; E-handel; Innovation; Relationer; Packaging; E-commerce; Relations;

    Abstract : Syftet med denna studie har varit att analysera förpackningsbehoven hos olika e-handelsföretag som säljer varor till konsumenter. En ökning av den direkta distributionen av varor till konsumenter är av allmänt intresse på grund av dess inverkan på distributionskedjorna. READ MORE

  6. 5. Testing Network Performance and Location Based Services throughout Calling and SMS Applications in Android

    University essay from Blekinge Tekniska Högskola/Sektionen för datavetenskap och kommunikation

    Author : Ahmad Shekhan; Imran Siddique; [2011]
    Keywords : Android application; Android; Eclipse; API key; Java; SDK; GPS; Android phone;

    Abstract : This thesis work in Electrical Engineering at Telecommunication Department focuses on development of Android application for testing purpose such as testing the network performance and trying to collect data (e.g. READ MORE