Essays about: "customer service competitive analysis"

Showing result 11 - 15 of 105 essays containing the words customer service competitive analysis.

  1. 11. Customers & Innovation as Share Price Determinants of The Cloud's New Cornerstone

    University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Carl Oscar Milebratt; Oscar Holmbergh; [2021]
    Keywords : Software-as-a-Service; Subscription-based enterprises; Earnings per share; Research and development; Customer Acquisition Cost;

    Abstract : This paper examines the effect of revenue, customer acquisition cost, research and development expenses, and earnings per share on the share price movements of SaaS companies listed on the New York Stock Exchange or Nasdaq. Additionally, the report explores if the metrics explanatory power varies between large SaaS companies (market capitalization > 10 billion USD) and mid- and small-cap companies (market capitalization < 10 billion USD). READ MORE

  3. 12. A bank’s strategical positioning within the Green Sector for an increased customer satisfaction : a segmented kano analysis

    University essay from SLU/Dept. of Economics

    Author : Oscar Klofsten; [2021]
    Keywords : customer satisfaction; service marketing mix; segmented kano; analysis; green sector; bank;

    Abstract : The major banks in Sweden are seen as confusingly similar to their customers. By taking a behavioural focus, banks may understand how they can make themselves unique and increase their customer satisfaction. Through increasing customer satisfaction, banks may be able to gain a competitive advantage and consequently increase their profit. READ MORE

  4. 13. Boost your spare parts supply - A case study on cooperation terms in the spare parts supply chain focused on the supplier-buyer dyad

    University essay from Lunds universitet/Teknisk logistik

    Author : Måns Krantz; Anders Fasth Gillstedt; [2021]
    Keywords : Purchasing; After-Sales; Spare Parts; Supply Chain Management; Supplier Collaboration; Consignment Stock Strategy; Technology and Engineering;

    Abstract : Purchasing has become an increasingly important function in manufacturing companies, as it accounts for a large extent of total spending and influences a company's competitive position. It is relevant for Tetra Pak, a global manufacturer of packaging and processing solutions, active since the 1950s. Tetra Pak has over 100. READ MORE

  5. 14. Designing Business Models of Tomorrow : Exploring the Expansion of Cleantech-as-a-Service through an Agile approach

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Sofia Gudmundsson; Anaïs Lachini; [2021]
    Keywords : Digital Entrepreneurship DE ; Digital Business Model DBM ; Born Digitals BDs ; Digital Sustainability; Sustainable Software; Dynamic Capabilities; Agility; Agile internationalization; Cleantech; Ecosystems;

    Abstract : Background: Three mega trends are profoundly changing today’s market dynamics; climate change, digitalization, and globalization. The increasing interconnectivity and omnipresence of digital technologies are blurring the boundaries of the physical and virtual reality, implying a shift in how digital companies create value and internationalize. READ MORE

  6. 15. Servitization in Manufacturing - The case of ABB Kabeldon

    University essay from Göteborgs universitet/Graduate School

    Author : Hanna Sekander; Hugo Firmo; [2020-07-22]
    Keywords : Servitization; Business Models; Manufacturing; Product-Service Systems; Key Motivators; Challenges;

    Abstract : In this qualitative case study, the phenomenon of servitization is analysed for ABB Kabeldon, a conventional manufacturer located in Sweden, with the purpose of finding the factors that influence the servitization potential of cable distribution cabinets and how best to address them. The conclusion reached is that the factors can be divided into key motivators, the rationale for the strategy, and challenges, the hurdles that lead some companies to a service paradox. READ MORE