Essays about: "customer service competitive analysis"

Showing result 21 - 25 of 105 essays containing the words customer service competitive analysis.

1. 21. Self transportation of goods for consumers from a retail store: A Pilot study

   University essay from Lunds universitet/Förpackningslogistik

   Author : Shebin Thomas; [2020]
   Keywords : Supply chain management; consumers; last-mile delivery; retail management; self-service; packaging design; packaging logistics.; Technology and Engineering;

   Abstract : The Last-mile delivery is seen as an emerging attention due to the increased focus on e-commerce and Omni-channel retailing. Due to these and since it involves end consumers, organizations look for innovative solutions to provide customers with a service fulfillment option. READ MORE

3. 22. Improvement of the Phase-In /Phase-Out Process in Coty Consumer Beauty Division France

   University essay from KTH/Industriell produktion

   Author : Chloé Emelyne Ventura Gallon; [2020]
   Keywords : Customer Service Level; Discontinuation Date; PIPO Process; Phase-Out Product; Phase-In Product; Product Portfolio; Kundtjänstnivå; avslutningsdatum; PIPO-process; utfasningsprodukt; fasinprodukt; produktportfölj;

   Abstract : In order to meet the customer demands and remain competitive in a market where product life cycles are every day shorter, companies are forced to update their product portfolios continuously. The process for phasing the products in the company portfolios (i.e. READ MORE

4. 23. EXPANDING THE CONCEPT OF DIGITAL COMPETENCE A Case Study on How Digital Competence is Portrayed in a Company Transforming to Digital Service Orientation

   University essay from Institutionen för tillämpad informationsteknologi

   Author : Patricija Ilin; Tomi Mustikka; [2019-08-08]
   Keywords : digital competence; digital servitization; digital transformation; manufacturing; digital talent; industry 4.0;

   Abstract : Digitalisation requires new ways for businesses to innovate in order to meet contemporary customer needs. Manufacturers are adopting digital servicebased business models to enhance competitive advantage. To address these challenges companies have to identify, attract and develop digital competence. READ MORE

5. 24. Service Quality, Customer Satisfaction and Brand Loyalty in the Swedish Subscription Video On Demand-Industry : A mixed methods study on what factors of service quality affect customer satisfaction and brand loyalty within the subscription based video-on- demand services amongst 18-29 year olds in Sweden.

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Elliot Strand; Viktor Sandell; Oliver Berg; [2019]
   Keywords : Subscription video on demand SVOD ; Service Quality; Customer Satisfaction; Brand Loyalty;

   Abstract : The main objective of this research is to measure the relation between different dimensions, or constructs of service quality with customer satisfaction and brand loyalty; thereby identifying the most important factors of service quality that affect customer satisfaction and brand loyalty, in the context of subscription video on demand (SVOD) services in the Swedish market. This study utilised a mixed methods approach divided into two stages, whereof the first involved multiple focus groups for collecting qualitative data. READ MORE

6. 25. Foldable load carrier : Product development and prototyping

   University essay from Karlstads universitet/Fakulteten för hälsa, natur- och teknikvetenskap (from 2013)

   Author : Leonard Balk; [2019]
   Keywords : ;

   Abstract : Keywords: Material management, load carrier, product development process, CAD, CAE, CAM In this master thesis a foldable load carrier was developed as part of improved material management at AQ Components in Västerås. One of their product lines involves service hatches for trains that are transported within the facility throughout the manufacturing process. READ MORE