Essays about: "customer service tourism"

Showing result 11 - 15 of 18 essays containing the words customer service tourism.

1. 11. If you book on your own, you travel on your own

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Miccis Lilliefelth; Lovisa Borssén Myrén; [2017]
   Keywords : Digitalisering; resebyråer; personlig service; konkurrens; kundmedverkan och sociala medier;

   Abstract : Syfte och forskningsfrågor   Syftet med uppsatsen är att undersöka hur resebyråer möter konsumenters behov i det digitala samhället som präglas av en hård konkurrens. Vi vill också klargöra hur resebyråer konkurrerar i en ny konkurrensmiljö. READ MORE

3. 12. Marketing Sustainability in Charter Tourism : The Influence of Brands, Eco-Labels and their Combination on the Swedish Charter Tourist´s Decision Making

   University essay from Umeå universitet/Företagsekonomi

   Author : Anders Reje; Elena Dreger; [2014]
   Keywords : Charter Tourism; Sustainability Marketing; Eco-Tourism; Tourism Branding; Eco- Labelling; Co-Branding; Service Marketing; Consumer Decision Making; Conjoint Analysis;

   Abstract : Tourism as one of the biggest industries in the world has been changing continuously and rapidly. The publishing of the Brundtland Report in 1987 has accelerated the discussion about combining economic, social and environmental factors – the so-called triple-bottom line – in order to secure long-term sustainable living conditions on a finite planet for both business and society. READ MORE

4. 13. The balance between risk and safety in dangerous activities : A Case study of Risk Management in a Mountaineering Expedition

   University essay from Umeå universitet/Företagsekonomi

   Author : Karin Nyman; Mårten Lückner; [2014]
   Keywords : Adventure Tourism; Risk Management; Service Promises; Customers expectation; Flow and Peak Adventure.;

   Abstract : Risk is an increasingly important factor of our modern society, but that does not mean that risks have become higher today versus any other epoch of human history. Especially in the developed world, risks have been progressively lowered over time. READ MORE

5. 14. Culture in Service Quality Management at the Ibis hotels : Are cultural backgrounds being considered when working with service quality management in large hotel chains?

   University essay from Institutionen för ekonomi och företagande

   Author : Sofia Kleban; Michaela Silvhagen; [2011]
   Keywords : hotel; hotels; culture; cultural; service; quality; management; background; difference; personnel; staff; organisation; failure; hotell; hotellkedja; kultur; skillnad; bakgrund; service; quality; management; personal; organisation;

   Abstract : The aim of this thesis is to find out whether or not a guest’s cultural background is being considered when working with service quality management in the Ibis hotels. By doing qualitative interviews with both managers and front-office staff at three different Ibis hotels in the Stockholm area, the thesis analyzes the hotel chain’s way of working with service quality management on several levels of hierarchy within the company. READ MORE

6. 15. Relationship in Travel Agency: A case of Chinese International Travel Service

   University essay from Ekonomihögskolan, ELNU

   Author : Yingying Guo; Kai Sun; [2011]
   Keywords : ;

   Abstract : Bachelor Thesis, School of Management and Economics, Växjö University, 2FE10E Strategic Marketing, spring 2011 Authors: Guo Yingyiung, Sun Kai  Tutor: Viktorija Kalonaityte Examiner: Åsa Devine Title – Relationship in Travel Agency Background –With the social and economic development and people's living standards, travel service become a popular leisure time has come. Travel agencies are very sensitive services company because the customer wants the high quality of services to enjoy their travel. READ MORE