Essays about: "customer service tourism"

Showing result 6 - 10 of 18 essays containing the words customer service tourism.

1. 6. The value of traditional travel agency in the digital age

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Rouya Liao; [2020]
   Keywords : traditional travel agency; value; digitalization; tourism.; Social Sciences;

   Abstract : In contemporary tourism, technology enables travelers to make travel arrangements in various ways, for example they can reserve tickets directly from airlines company’s website or purchase products from online travel agencies. Considering that travelers have many alternatives but insist in making transactions with traditional travel agencies, there must be something that makes traditional travel agency a valuable object. READ MORE

3. 7. Trust Between Customers and Hotels: Through the Expression of Trust of Customers

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Yi-Ping Liu; [2020]
   Keywords : Trust; Customer Trust; Hotel Trust; Hotel Sector; Hospitality; Tourism; Service Industry; Tripadvisor; Netnography; Social Sciences;

   Abstract : The thesis aims to explore the customers' attitude and perception about trust between customers and hotels through the expression of trust of customers. Hotels nowadays interact and build relationships with customers frequently where there are many possible terms evoking expression of trust customers. READ MORE

4. 8. Towards reducing food waste in a hotel breakfast buffet : A case study of Profil Hotels Calmar Stadshotell

   University essay from Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)

   Author : Janina Selin; [2018]
   Keywords : Tourism; breakfast buffets; Social Practice Theory; Food Waste; sustainable development;

   Abstract : Food waste is a major environmental issue. It takes electricity, water, and energy to produce food, to store it, to refrigerate it, to transport it and to prepare it. If for some reason the food is then not consumed, it goes to landfill, where it produces greenhouse gases. READ MORE

5. 9. From Curb to Launch : Explore the pre-launch, ground experience for space tourism in 2040

   University essay from Umeå universitet/Designhögskolan vid Umeå universitet

   Author : Benjamin Lee; [2018]
   Keywords : seervice design; space tourism; customer journey; service prototyping; experience prototyping tools;

   Abstract : We are at the dawn of the next chapter of manned space flight, and space travel will soon be within reach for the majority of the humanity, not just the elite. The imminent launch of Virgin Galactic's first commercial service this year, soon to be followed by companies such as SpaceX and Blue Origin, means that space tourism will quickly go from one individual every few years to dozens, perhaps hundreds of new space tourists annually. READ MORE

6. 10. Causes, Experiences, and Consequences of Ethnic Food Consumption: A Case Study of Korean Restaurants in Sweden

   University essay from Umeå universitet/Kulturgeografi

   Author : Kim Dohee; [2018]
   Keywords : ;

   Abstract : This study aims to investigate relations among causes, experiences, and consequences of consuming Korean food at Korean restaurants in Sweden. With a specific focus on Korean food in Stockholm, where most of the Korean restaurants in Sweden are located in, this study identifies significant push and pull factors regarding ethnic food experience at ethnic restaurants and consequences affected by actual customer experience. READ MORE