Essays about: "questionnaire on customer retention"

Showing result 1 - 5 of 14 essays containing the words questionnaire on customer retention.

1. 1. Impact of Customer Satisfaction and Trust in the Context of a Business Ecosystem on Customer Retention in Online Retailers.

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Lily Rutström; [2022]
   Keywords : Customer loyalty; Customer retention; Trust; Customer satisfaction; Online retailer; Business ecosystem; Online customer experience; Perceived value; E-service quality; Amazon;

   Abstract : Customer retention also referred to as Customer loyalty has been proven to be an important factor in the success of online retailers. However, recent research has shown that many online retailers are still unenlightened on the elements they need to focus on in order to retain their customers. READ MORE

3. 2. Return policies for online clothing retailers - A study of the return policy leniency and the importance of return policies to retailers and consumers

   University essay from Göteborgs universitet/Graduate School

   Author : Marios Melachroinos; Morteza Yahyaei Bavil; [2020-06-15]
   Keywords : Product returns; reverse logistics; return management; customer loyalty; retention;

   Abstract : Problem discussion and objective: Clothing product returns have become a real challenge in today's world as more consumers are experiencing online shopping, replacing the traditional physical shopping experience. In order to deal with this challenge, online retailers are in great need to take advantage of their reverse flow using efficient return management strategies. READ MORE

4. 3. Impact of relationship marketing on customer loyalty in banking sector of UK.

   University essay from Högskolan i Gävle/Företagsekonomi

   Author : Hasanul Banna; Naseef Rahman; [2020]
   Keywords : Relationship marketing; Customer loyalty; Customer retention; Banking sector; Uncertainty aspects;

   Abstract : Banking sector is one of the largest sectors dealing with individual customers directly and in fact the success and profitability of company is also based on the number of customer base and their level of transactions. The current banking industry is under immense pressure because now the customer switching is quite common but the banks are still trying to sustain their customer base by managing the customer loyalty program through effective customer relationship management. READ MORE

5. 4. Quantity vs Quality : A quantitative study of the determinants of audit quality

   University essay from Umeå universitet/Företagsekonomi

   Author : Max Forman; [2018]
   Keywords : Audit quality regression questionaire;

   Abstract : Building on the work of Pierce & Sweeney’s study from 2004 and their Quality Threatening Behavior-model (QTB) in conjunction with Chang & Hwang (2003), this study is an explanatory quantitative study into the determinants of audit quality. I aim to determine whether an overemphasis on customer retention can serve as determinant of audit quality. READ MORE

6. 5. If we buy your vehicles, can we produce our own fuel? : An early assessment method for the market expansion of biomethane solutions

   University essay from Linköpings universitet/Industriell miljöteknik

   Author : Axel Lindfors; Sofie Lärkhammar; [2017]
   Keywords : biomethane; system analysis; multi-criteria approach; early assessment method; early assessment tool; heavy-duty vehicle;

   Abstract : Biomethane made from the anaerobic digestion of organic waste can provide several economic and environmental benefits such as: the valorisation of waste products, increased resource efficiency, increased retention of nutrients through recycling of biogas digestate (Banks, et al., 2011), reduction of greenhouse gas emissions (Börjesson, et al. READ MORE