Essays about: "service quality for banks"

Showing result 21 - 25 of 26 essays containing the words service quality for banks.

1. 21. Managing Customer Services Using GIS in Banks : A Case in Chinese Competitive Environment

   University essay from Institutionen för datavetenskap

   Author : Yang Fu; [2007]
   Keywords : GIS; customer service; banks; ;

   Abstract : In recent years, Geographic information system (GIS) is becoming a useful tool for location related analysis and decision making. Linking huge data using space, as in a GIS, is a new way to help any bank understands better its data and its customers. READ MORE

3. 22. E-banking and Service Quality Online

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Lejla Charif; Marcus Aronsohn; Huseyn Charif; [2006]
   Keywords : e-banking; service quality; servqual; human-computer interaction theory; swedish banking industry; Management of enterprises; Företagsledning; management; Business and Economics;

   Abstract : This thesis will present and discuss e-banking of four major banks in Sweden and the provided service quality required maintaining a good relationship to their customers. The thesis is based on interviews with representatives from the four banks and theories from researches within the field. READ MORE

4. 23. Customer Satisfaction and Loyalty : A study of Swedbank's small corporate clients in Gothenburg

   University essay from IHH, Företagsekonomi

   Author : Terés Pettersson; Ylva Hultén; Maria Beradovic; [2006]
   Keywords : Banks; Swedbank; service management; customer satisfaction; loyalty; quality;

   Abstract : The customer satisfaction and loyalty for Swedbank have in a recent study shown to be among the lowest for all banks in relation to corporate customers. Since there is not much interaction with small enterprises compared to mediumsized and large enterprises and a vast majority of customers are small corporations, there was a need to focus on this seg-ment and find what they believed was in need of improvement. READ MORE

5. 24. The Bank Regulation in Argentina : - a Comparative Study of 1990 and 2003

   University essay from Ekonomiska institutionen

   Author : Emma Sörensson; [2005]
   Keywords : ;

   Abstract : Background: The Argentine bank sector suffered from inefficiency and high operative costs throughout the 1990s, as well as a low confidence mainly due to uncertainty about future government policies caused by inconsistent government policies. The Argentine bank regulation underwent several changes between 1990 and 2003 to improve the performance within the market and increase the overall confidence for the Argentine bank system. READ MORE

6. 25. Delivery Clauses in Bills of Lading

   University essay from Lunds universitet/Juridiska institutionen

   Author : Patrik Andersson; [2005]
   Keywords : Bankrätt; Law and Political Science;

   Abstract : This thesis covers the subject of delivery clauses in negotiable and non-negotiable Bills of Lading. The use of such clauses raises legal issues relating to transport law, letter of credit (L/C) law and sale's law. Legal issues involving different legal areas are often difficult to solve, since there are no clear-cut solutions. READ MORE