Essays about: "service quality in qualitative study"

Showing result 21 - 25 of 251 essays containing the words service quality in qualitative study.

1. 21. Building Brand Trust in E-Government among Socially Vulnerable Groups: A CaseStudy on The Swedish Tax Agency

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Nejla Salkovic; Ebba Freidenvall; [2022]
   Keywords : Brand Trust; Affective Trust; Cognitive Trust; E-Government; E-services; Information Quality; System Quality; Service Quality; Digitalization;

   Abstract :  The purpose of this thesis is to gain an understanding of how public agencies can increase theirbrand trust by adapting technologies and digital strategies which target inclusiveness forsocially vulnerable groups. To obtain the research purpose, the study explores how the SwedishTax Agency work to adapt its digital tools and the ways in which these digital tools contributeto gaining brand trust. READ MORE

3. 22. Rethinking social care services for elderly persons in Zambia

   University essay from Lunds universitet/Socialhögskolan; Lunds universitet/Sociologiska institutionen; Lunds universitet/Sociologi

   Author : Annette Hatembo; [2022]
   Keywords : Ageing; elderly people; family; community; caregiving; old people’s home; social care.; Social Sciences;

   Abstract : The Elderly people in Zambia face numerous challenges resulting from high poverty levels, stigma, and social exclusion, poor service provision in old people's homes, and lack of proper care and support from family and the public. In addition, changes in population ageing have also resulted in increased longevity affecting the obligatory responsibilities of the state and the family to meet individual needs in caregiving adequately. READ MORE

4. 23. Value based selling : Key value drivers for SMEs within the steel industry

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Simon Anderson; Markus Johannisson; [2022]
   Keywords : Value based selling; Customer perceived value; Perceived value; Value drivers; Värdebaserad försäljning; Kundens upplevda värde; Upplevt värde; Värde attribut;

   Abstract : Building upon previous research around value drivers, the purpose for this study was to review what value-drivers the SMEs within the Swedish steel industry find most important in their suppliers and how the industry as a whole can evaluate this information in a value-based selling approach. In today's literature regarding customer perceived value, the focus has been towards service related industries, and mainly within a B2C context. READ MORE

5. 24. Bridging the gap – identifying spaces where value can be co-created on the path to a good quality, local healthcare

   University essay from Linköpings universitet/Institutionen för datavetenskap

   Author : Malin Müller; [2022]
   Keywords : design; service design; healthcare; person-centered care; prototyping; service dominant logic; co-design; primary care; home healthcare; welfare;

   Abstract : “Good quality, local healthcare – A primary care reform (SOU 2018:39) was used as a contextual frame in this study with the aim of identifying spaces where patients, next of kin and healthcare personnel, through the use of design, can be supported in developing more collaborative ways of working in the two northernmost regions in Sweden. Qualitative methods such as semi structured interviews and workshops were conducted together with multimorbid patients, their next of kin and healthcare personnel. READ MORE

6. 25. Retaining Customers in Rapidly Growing Environments : A Study on Customer Retention in High Growth Firms

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Axel Olsson; [2022]
   Keywords : Customer Retention; High growth firms; Culture; Customer Service; Relationship bonds.;

   Abstract : Customer retention is crucial for a firms long term success and its application and dynamics are particularly interesting in the context of high growth firms. High growth firms are commonly characterised by having limited resources and operating in constant change in structure and routines which can affect the way the firms are able to work with customer retention. READ MORE