Essays about: "tangibles of service and customer satisfaction"

Found 4 essays containing the words tangibles of service and customer satisfaction.

1. 1. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

   University essay from Karlstads universitet

   Author : Dider Bhuian; [2021]
   Keywords : service quality; hotel industry; customer satisfaction; descriptive methodology;

   Abstract : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. READ MORE

3. 2. Service Quality Relevance in Nigeria : Evidence from Zain Mobile

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Oladayo ODUJOBI; [2011]
   Keywords : Customer Service; SERVQUAL; service Quality;

   Abstract : Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. READ MORE

4. 3. Contractual Governance of Indonesia Railway System - Case Study:Customer Satisfaction in Jabodetabek Area Vs Värmlandstrafik AB

   University essay from Karlstads universitet; Fakulteten för ekonomi, kommunikation och IT; Centrum för tjänsteforskning

   Author : Retno Sari Sunarto; [2009]
   Keywords : Contractual governance; Customer satisfaction index; railways operation; Jabodetabek commuter railway; service quality;

   Abstract : The growth of private motor vehicle grows rapidly each year have negative impact not only forthe extra contribution of air pollution but also to time wasting. That impact can lead todecreasing of people quality life. Public transportation is one of the solutions for the problem. READ MORE

5. 4. Customer satisfaction toward TrueMove customer service

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : Haider Raja Abbas; Chokaew Koobgrabe; Punyanuch Chutima; [2008]
   Keywords : TrueMove; Customer Satisfaction; Customer Service; Thailand Mobile Operator Market; TrueMove Shops Bangkok;

   Abstract : Title: Customer Satisfaction toward TrueMove Customer Service Problem Statement: How are TrueMove customers satisfied with the customer service provided at TrueMove shops in Bangkok? Purpose: To evaluate “whether” and “how” TrueMove customers are satisfied or dissatisfied with the customer service provided at TrueMove shops in the Bangkok region with the help of evaluation of service quality by customers of the shop. Theory and Methods: The research bases mainly on quantitative method; that is questionnaire method. READ MORE