Essays about: "ways to achieve the customer satisfaction"
Showing result 1 - 5 of 9 essays containing the words ways to achieve the customer satisfaction.
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1. Returning fashion items has never been easier : A qualitative multiple case study regarding the challenge of designing a return policy that benefits the consumer, the corporation and the environment
University essay from Linnéuniversitetet/Institutionen för management (MAN)Abstract : An escalating concern about the environment amongst the general population, businesses trying to make their way forward on the hunt for market shares and profitability, and customers that nowadays are used to extreme flexibility in their purchase and return process due to the immense growth of e-commerce. These observations can all be considered facts, but do they correlate with each other when a customer tries on a pair of pants and decides to return them to the retailer? The purpose and reason for why this thesis was conducted was to gain an understanding of how fashion e-tailers in Sweden balance the needs of consumers, company finances and environmental concerns when designing their return policy. READ MORE
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2. Evaluation and Learning about Social Sustainability in the Real Estate Industry : A Qualitative and Quantitative Study of how Real Estate Companies can Contribute to Society and Profitability
University essay from KTH/Fastigheter och byggandeAbstract : Social sustainability is rapidly becoming a more established concept in the real estate industry. Social Sustainability is a vibrant concept that will transform over time in an establishment and can stand for different things. READ MORE
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3. How to improve the perceived service in the delivery chain of a multinational manufacturing firm
University essay from Lunds universitet/ProduktionsekonomiAbstract : As the world is changing rapidly in many ways, competition is getting increasingly fierce amongst manufacturing firms. As such, it has become more and more important for companies to properly understand the needs of their customers in order to provide enough value to be sufficiently competitive. READ MORE
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4. Customer Loyalty - Does pricing matter? : A study of the managers’ perspective
University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälleAbstract : Managers have to consider different methods of keeping customers loyal to their specific company in order to secure revenue. Traditionally, pricing and pricing strategies have been good ways of acquiring and keeping customers. The purpose of this thesis is to provide a better understanding of how managers view this phenomenon today. READ MORE
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5. Return on Quality or Just Returning Customers? A Study of the Return on Quality in an After-Market Setting
University essay from Handelshögskolan i Stockholm/Institutionen för redovisning och finansieringAbstract : Companies with efficient after-market service operations are better at securing long-term growth and thus remain competitive facing an intensifying global competition (Jacob & Ulaga, 2008). One way of achieving operational efficiency is to invest in quality. READ MORE
