Essays about: "literature review of customer satisfaction"

Showing result 1 - 5 of 53 essays containing the words literature review of customer satisfaction.

  1. 1. How is employee turnover related to employee retention? A systematic review on two sets of meta-analyses.

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Amanda Enander; José Cardoso; [2020]
    Keywords : retention; turnover; meta-analysis; review; employee; country; industry; sector; Business and Economics;

    Abstract : For years researchers have studied retention and turnover, yet there is still no single solution for the problem of balancing both these concepts in organizations. Turnover is defined as the rupture of ties between an employee and his/her organization, whilst retention is defined as the option of the employee to stay in the organization while not looking out for other job alternatives. READ MORE

  2. 2. Survival in the Retail Apocalypse : A qualitative study about surviving the retail apocalypse as a retailer

    University essay from Högskolan Kristianstad/Fakulteten för ekonomi; Högskolan Kristianstad/Fakulteten för ekonomi

    Author : Måns Nilsson; Christoffer Oveby; [2020]
    Keywords : ;

    Abstract : The retail apocalypse has a significant impact on the retail sector as we know it. The retail apocalypse is the reason for a harsh economic climate for physical retail stores throughout the world. The purpose of this study was to examine how sales personnel in retail stores can act as a competitive advantage when facing the retail apocalypse. READ MORE

  3. 3. Compliane management for IoT startup companies : A case study at Sony Network Communications

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Fredrik Tånnander; [2020]
    Keywords : ;

    Abstract : Internet of Things (IoT) revolutionise the society of today and tomorrow. IoT redefines technology and innovation, our perception of technology and creates a disruptive market for new products and services. The market of IoT is projected to expand exponentially in coming years, both in terms of a growing customer base and new market actors. READ MORE

  4. 4. Assessing the value of advice : Evaluation approaches of small management consulting firms

    University essay from Umeå universitet/Företagsekonomi; Umeå universitet/Företagsekonomi

    Author : Niklas Grufman; Cornelia Larker; [2020]
    Keywords : Management consulting; Evaluation; Knowledge Intensive Services; Customer satisfaction; Relationship management; Performance-based pricing;

    Abstract : Whilst utilization of management consulting services has become an integral part of the contemporary economy and functioning of many organizations, intangibility leaves clients unable to predict or objectively assess the values created in consulting engagements. According to scholars, attempts to counteract the principal-agent related risks of opportunism and divergent incentives are expected to increase following higher competition, consumer awareness and anticipated increased demand for performance-based pricing. READ MORE

  5. 5. Potential analysis of track-and-trace systems in the outbound logistics of a Swedish retailer

    University essay from Jönköping University/Internationella Handelshögskolan; Jönköping University/Internationella Handelshögskolan

    Author : Nils-Ole Bolte; Daniel Christopher Goll; [2020]
    Keywords : Outbound logistics; Track-and-trace technologies; Swedish retailer; Process optimization;

    Abstract : Supply chain visibility has become a crucial factor for companies in times of globalization and customer satisfaction. Track-and-trace technologies are important tools in order to enhance supply chain visibility. READ MORE