Persuasive Advertising : Consumers' views of and responses to the advertising of health-related products

Abstract: The problem that this thesis deals with is that the intense competition and increasing consumer power in the health industry calls for the operating companies to take consumers’ considerations into account when advertising their products. It is further suggested that consumers will be extra careful before buying health-related products due to their direct effect on their personal health. Thus, companies selling health-related products must gain an understanding of how consumers form their judgments of the advertisements for the same in order to be able to create persuasive and thus effective advertisements. The purpose of this thesis is to understand consumers’ views of different persuasion strategies used for advertising health-related products and how these affect their willingness to purchase the advertised product. This will be done as a means to provide the concerned companies with a basis for how to create positively perceived, yet effective, advertisements. In order to fulfill the purpose of this thesis a qualitative study was conducted through the use of focus groups. During the focus groups the participants were, among other things, encouraged to discuss their views of three different advertisements for health-related products. Each advertisement represented one persuasion strategy used in the advertising of health-related products. The gathered data was interpreted and analyzed by comparing it with theories from previous research. The study shows that consumers require extensive information and strong evidence behind the arguments provided in advertisements for health-related products. Advertisements that communicate consequences that correspond to consumers’ existing beliefs are likely to be positively perceived. Conversely, if the communicated consequences contradict consumers’ beliefs their responses are likely to be negative. Consumers that are more informed in regards to the products are more likely to critically judge the advertisements for the same. The likelihood that consumers’ attitudes will be reflected in their behavior increases along with the strength of their attitudes.