Essays about: "servqual services"

Showing result 1 - 5 of 19 essays containing the words servqual services.

  1. 1. Healthcare Management : Measuring patient satisfaction of service quality in Swedish dental clinics

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Subhadra Namana; Sanar Al-Dori; [2018]
    Keywords : Healthcare management; dental clinics; patient satisfaction; Sweden; factors; Service quality;

    Abstract : ABSTRACT:Healthcare management is a field that is related to management, leadership, and service of anorganization. Due to high competition and change in the environment of healthcare organizations,managers need to embrace the innovation to respond to those changes and make the organizationsuccessful by improving the process, structure, and culture of the organization as well as to provideefficient and effective care that will lead to achieve patient satisfaction. READ MORE

  3. 2. Service Quality in Accounting Firms: its Effect on Client Satisfaction and Loyalty : A quantitative study based on the Swedish listed companies

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Mohammed Ahmed; [2018]
    Keywords : Quality of service; SERVQUAL; SERVPERF; customer loyalty; customer satisfaction; Accounting firms; Nasdaq Stockholm OMX.;

    Abstract : Abstract Background: The quality of service is considered as an essential component in any service industry. It has been evolved in service marketing and has often been used in other research fields and sectors. READ MORE

  4. 3. Impact of service quality on  customer satisfaction

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : EHIGIE Johnson; Jesse Karley; [2018]
    Keywords : Service Quality;

    Abstract : Title: Impact of service quality on customer satisfaction. Case study: Liberia Revenue Authority Level: Master Thesis in Business Administration Author: Ehigie Clifford Johnson, Jesse S. READ MORE

  5. 4. An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Pranyou Promkaew; Ronald Mwelwa Tembo; [2017]
    Keywords : service quality; employees’ perception; SERVQUAL; public organisation; qualitative approach; Business and Economics;

    Abstract : Service quality has been recognised as an important aspect for service organisations, however few studies have focused on service quality in public organisation, especially from the employee’s point of view. Employee perceptions are considered vital to the service quality in organisations as employees directly interact with customers and provide the services. READ MORE

  6. 5. Service Quality Perspective and Customer Satisfaction: : Xingya Technical Communication Company

    University essay from Högskolan i Gävle/Företagsekonomi

    Author : Yuan Chi; Yaqi Quan; [2016]
    Keywords : Service quality; Customer satisfaction; differentiated services; service promptness;

    Abstract : Aim: The purpose of this study is to investigate the evaluation and conceptualization of service quality and its interactive impacts for customer satisfaction. This study provides some positive and constructive proposal to make up the service gap ,and provides preliminary results supported by SERVQUAL model to measure the mutual interactions between service quality and customer satisfaction. READ MORE