Essays about: "Call centre"

Showing result 21 - 25 of 35 essays containing the words Call centre.

  1. 21. Vertical Integration : A Case Study of the Issues Regarding the Internal Trading in a Swedish Engineering Group

    University essay from IHH, Företagsekonomi

    Author : Tobias Claesson; Erika Blomberg; [2013]
    Keywords : Vertical integration; internal trading; transfer pricing; decentralisation; sub-optimisation;

    Abstract : The success of vertical integration is highly dependent on units’ ability to collaborate towards common goals. Deficiencies in coordinating and controlling the internal trading activities could imply that the benefits and the purpose of vertical integration are unutilised. READ MORE

  3. 22. How to enhance Shareholder Value through a Customer support in the Insurance industry : A BUSINESS DRIVEN APPROACH TOWARDS MOBILE- AND SELF-SERVICE- BUSINESS INTELLIGENCE

    University essay from KTH/Industriell Management

    Author : Peter Smogner; Niklas Johnson; [2013]
    Keywords : Insurance industry; Customer Support; Call-Centre; Business Intelligence; Self-Service Business Intelligence; Mobile Business Intelligence; Shareholder Value; Value creation; Value drivers; Lean Service; Systems Thinking; Strategic Management; Operational Strategy; Outside-in thinking; Performance Management; Customer Retention; Customer Satisfaction; Service Quality.;

    Abstract : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. READ MORE

  4. 23. Exploring opportunities for social learning in community response to natural hazards : A case study of Morpeth Flood Action Group, northwest of England

    University essay from Stockholms universitet/Stockholm Resilience Centre

    Author : Sofia Käll; [2013]
    Keywords : Social learning; Resilience; Disaster Risk Reduction; Flood Hazards;

    Abstract : Social learning has had a growing recognition in the environmental debate and is argued to increase resilience. However, recent literature has spurred a discussion on shortcomings of the use of the concept. READ MORE

  5. 24. The Significance of Relevant Utterances in Call Centre Dialogues : A Psycholinguistic Study of Merging of Mental Spaces

    University essay from Engelska institutionen

    Author : Linn Lilliesköld; [2013]
    Keywords : ;

    Abstract : The present psycholinguistic study explores the phenomenon of mental spaces and the processes which contribute to a mental space blend in the call centre communicative context between the call centre operator and the customer. Mental space blends are measured quantitatively by means of Correct Information Unit (CIU) and Mean Length of Utterance (MLU). READ MORE

  6. 25. Language learning and motivation

    University essay from Industridesign

    Author : Kajsa Davidsson; [2013]
    Keywords : SFI; integration; language learning; cultural diversity; digital tools;

    Abstract : In this essay I present the process, learnings and final results of my master project. The project focuses on the education Swedish for immigrants, SFI, and how design can play a role in improving the education to better meet the needs of the learners and become more of a step towards inclusion. READ MORE