Essays about: "Christopher Lütz"

Found 1 essay containing the words Christopher Lütz.

  1. 1. A Case Study of Chatbot Implementation: An exploratory study of how organizations implement chatbot solutions within the framework of new self service technology

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning; Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Emma Gustavsson; Christopher Lütz; [2019]
    Keywords : Artificial Intelligence AI ; Innovation Management; New Self Service Technology Implementation; Chatbot; Qualitative;

    Abstract : New Self Service Technology (SST) is increasingly being implemented within many organizations. One of the most successful recent developments within SST can be identified as chatbot solutions within customer support functions. READ MORE